Gulf Cryo, a leading provider of Industrial gas solutions, is a privately-owned company headquartered in Dubai, United Arab Emirates, operating in over 10 countries across the Middle East and Gulf with a strong focus on the growth and massive business opportunities within the region. Gulf Cryo carries a long history of serving professionals with gas expertise. With industrial gas solutions as its core business for over 10 years, the company manufactures and supplies industrial, medical, and specialty gases to a wide range of industries and end markets including healthcare, food &amp; beverage, manufacturing &amp; primary metals, oil &amp; gas, refineries, and many others. Gulf Cryo’s industrial gases are used in countless applications from oxygen for hospitals to specialty gases for electronics manufacturing, hydrogen for clean fuels, and much more.

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Education: Bachelor’s in Engineering or Science related degree/ (Mandatory) – NEBOSH International General Certificate, Occupational Health &amp; Safety (Desirable) – NEBOSH Construction Safety Certificate (Mandatory) – Fire Safety Certification (Mandatory) – First Aid Training Good command of English and proficiency in local language Subject: Project HSE Supervisor

Project HSE Supervisor

Job Title: Customer Success Specialist :Duties and Responsibilities: - Manage a high volume of customer contacts and communications through phone and email daily. - Utilize contact search and productivity tools to verify contact information's accuracy. - Conduct health checks at agreed-upon recurring intervals to assess product satisfaction and value attainment. - Develop an effective level of product knowledge to speak intelligently to customers and successfully address specific objections. - Clearly document and track qualitative feedback and quantifiable measurements through surveys, phone calls, and emails using computer systems. - Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment ("Voice of the Customer"). - Initiate steps through appropriate communication channels to address customer concerns or roadblocks prohibiting satisfaction or product usage. - Ensure a high level of professionalism during all interactions with customers and prospects. - Collaborate with cross-functional teams and management to drive a superior customer experience. - Other duties as assigned and necessary. Qualifications: - Demonstrated ability to effectively communicate with customers in a fast-paced environment. - Prior experience with high volume calling. - Demonstrated aptitude to learn new technology is required. - Excellent knowledge of Microsoft Office programs. - Demonstrated ability to follow instructions, follow call scripts, and adhere to defined processes. - Excellent communication skills (verbal, written). - Demonstrated ability to multitask, prioritize, and manage time effectively. - Bachelor’s degree/diploma preferred.

Customer Success Specialist

Job Title: Associate Customer Success Specialist : Job Purpose: The Associate Customer Success Specialist supports an existing customer base with a low to moderate level of complexity to cultivate and build strong customer relationships over the customer lifecycle, while ensuring customer satisfaction and engagement. Responsible for developing a moderate level of product or service knowledge to support low to moderate customer questions and concerns. Primarily focused on maintaining positive customer relations rather than actively promoting the sales of products and services. Must be confident dealing with customers and expected to resolve low to moderate objections or transactions. Responsible for effectively collaborating with our Global Sales Delivery teams to ensure customers’ expectations are met. Understands and captures the voice of the customer for the assigned client. Essential Functions - Duties and Responsibilities: - Manage a high volume of customer contacts and communications through phone and email each day. - Utilize contact search and productivity tools to verify contact information is accurate. - Conduct health checks at agreed-upon recurring intervals to gauge product satisfaction and value attainment. - Develop a good level of product knowledge to speak intelligently to customers and successfully address specific objections. - Clearly document and track qualitative feedback and quantifiable measurements through surveys, phone calls, and emails using computer systems. - Successfully capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment ("Voice of the Customer"). - Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage. - Ensure a high level of professionalism during all interactions with customers and prospects. - Collaborate with cross-functional teams and management to drive a superior customer experience. - Follow guidance from more senior staff, as needed. - Follow established procedures. - Other duties, as assigned and necessary. Required Qualifications: - Ability to effectively communicate with customers in a fast-paced environment. - Aptitude to learn new technology is required. - Solid knowledge of Microsoft Office programs. - Ability to follow instructions, follow call scripts, and adhere to defined processes. - Excellent communication skills (verbal, written). - Ability to multitask, prioritize, and manage time effectively.

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