Call Centre Executive (Arabic)

Job Title: Call Centre Executive (Arabic)

We are looking for motivated Call Centre Executives who are fluent in Arabic to join our team in Abu Dhabi. The successful candidates will play a vital role in delivering exceptional customer service and maintaining customer satisfaction.

Roles & Responsibilities:

- Manage inbound and outbound calls professionally, ensuring customer queries are addressed efficiently.
- Document all interactions meticulously in the CRM system to maintain accurate customer records.
- Identify and escalate issues that require further attention, ensuring prompt resolution.
- Provide detailed product and service information, empowering customers to make informed decisions.
- Utilize strong problem-solving skills to handle complaints and provide effective solutions.
- Maintain a high level of product knowledge to answer customer inquiries confidently and accurately.
- Achieve individual and team performance targets, contributing to the overall success of the call center.
- Foster a positive relationship with customers, aiming for high satisfaction and loyalty.
- Collaborate with team members to share insights and best practices, enhancing team performance.

Desired Candidate Profile:

- Bachelor’s degree in a relevant field, demonstrating a foundational knowledge of customer service principles.
- Minimum of 2 years of experience in a call center or customer service environment, showcasing a proven track record.
- Certifications in customer service or related fields are highly regarded, emphasizing commitment to professional development.
- Preference for candidates with experience in the telecommunications or e-commerce industries, highlighting relevant expertise.
- Proficiency in Arabic and English.