Front Office Coordinator

Job Title: Front Office Coordinator

Company Overview:

Anantara is a luxury hospitality brand dedicated to providing modern travelers with authentic experiences in the world's most exciting destinations. From pristine islands to cosmopolitan cities, tranquil deserts, and lush jungles, Anantara welcomes guests for journeys rich in discovery and genuine connections.

Job Description:

As a Front Office Coordinator at Anantara, you will play a pivotal role in ensuring the smooth operation of our front office and guest services. You will anticipate guest needs, handle inquiries, and oversee the delivery of exceptional service in line with Anantara's standards. Your responsibilities will include coordinating reception work, managing guest paperwork, handling billing and administrative tasks, and serving as a central point of coordination for various departments.

Responsibilities:

- Anticipate guest needs and handle inquiries in a helpful and attentive manner.
- Develop a complete knowledge of the hotel's products, facilities, and promotions.
- Ensure the delivery of high-quality guest service that meets Anantara's standards.
- Take personal responsibility for resolving guest issues and ensuring follow-up is completed promptly.
- Be proactive and innovative in suggesting alternatives to meet guest needs.
- Develop strong working relationships with all hotel departments.
- Coordinate reception work effectively during shifts.
- Follow all standards and programs in place, such as GHA Discovery and Anantara App.
- Coordinate tasks and collaborate with other departments.
- Liaise with engineering department for maintenance issues in the front of the house area.
- Coordinate uniform, name badge, and computer ID distribution for new colleagues.
- Schedule interviews, manage onboarding processes, and follow up with People & Culture.
- Prepare details for colleague appraisals as requested by management.
- Support communication of goals, key performance indicators, and company initiatives to teams.
- Perform any other related duties as requested by management.

Qualifications:

- College diploma in hotel management or related field.
- Previous experience in front office operations, preferably in a luxury hotel.
- Excellent communication skills.
- Experience with front office systems, such as OPERA.
- Proficiency in English, both written and spoken.