Ingenia Polymers was established in 1986 under the founding name WedTech Inc. The evolution to Ingenia Polymers in 2000 symbolizes the spirit of ingenuity that's applied to each and every project. Starting out as a small Canadian based polymer grinding company, Ingenia developed a distinct culture that is characterized by a strong drive for continuous improvement, commitment to leading-edge technologies, excellence in services, innovation and a continuous focus in adding value to its customers supply chain. Today, Ingenia Polymers is composed of two complementary business units. Our Primary Producer Division provides thermoplastic toll compounding and size reduction solutions for producers and processors and our Masterbatch Division provides a full array of proprietary products such as white, additive and commodity black and colour concentrates. Together each division works to achieve optimum end results for customers around the world. Ingenia Polymers has developed a record of stability, service and growth unsurpassed in the industry. World class ISO Certified facilities, cutting edge manufacturing technologies, commitment to quality, technical service and a pro-active customer service approach have been the driving force on Ingenia Polymers growth in the marketplace. This reputation is the culmination of expertise and dedication of Ingenia Polymers people working to find innovative solutions that consistently and reliably achieve the high standards customers demand.

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Job Title: Quality Control Technician We are seeking a meticulous and proactive Quality Control Technician to join our team. The primary responsibility of this role is to ensure the accuracy and relevance of quality control data by facilitating laboratory operations and maintaining high standards of quality. The technician will work closely with production personnel and managers to monitor and improve product quality, while adhering to safety and compliance standards. Key Responsibilities: - Equipment Maintenance: Maintain and calibrate laboratory equipment to ensure accurate and reliable quality control testing. - Routine Analysis: Conduct routine analyses using techniques such as FT-IR, specific gravity, and film analysis. - Procedure Development: Assist in the revision, development, and validation of quality control procedures. - Record Review: Conduct daily reviews of quality control records to ensure adherence to standards. - Safety Practices: Promote safe laboratory practices and maintain good housekeeping standards. - Process Audits: Conduct process audits to evaluate compliance with established procedures. - Visual Monitoring: Perform visual inspections of manufactured goods to ensure they meet quality standards. Communication &amp; Working Relationships: - Internal: Collaborate with production personnel and the Production Manager. - External: Liaise with customers and raw materials suppliers as necessary. Frameworks, Boundaries, and Decision-Making Authority: - Production Process: Authorized to halt production if a non-conforming product is identified. - Safety: Authorized to stop any unsafe behavior within the production plant. Qualifications, Experience, &amp; Skills: - Minimum Qualifications: College Technician Degree. - Minimum Experience: At least 2 years of experience in a manufacturing setting. - Job-Specific Skills: Knowledge of safe operating practices in a manufacturing environment; strong computer skills; proficiency in English (Arabic is a plus). Competencies: - Attention to Detail: Thorough and precise in quality control tasks. - Multitasking: Capable of managing multiple tasks efficiently. - Decisiveness: Ability to make informed decisions quickly. - Team Player: Works well within a team environment. Quality, Environmental, Health, and Safety (QEHS) Policy Awareness: - Ensure adherence to QEHS policies and procedures to maintain personal safety and the safety of others.

Quality Control Technician

Job Title: Customer Service Representative We are seeking a dedicated and proactive Customer Service Representative (CSR) to join our Commercial team. The CSR will be responsible for managing customer orders, addressing concerns, and maintaining high levels of customer satisfaction. This role involves coordinating with various departments, including Sales, Production, Quality Assurance, Tech Service, and Logistics, to ensure timely and accurate order fulfillment and issue resolution. Key Responsibilities: - Order Processing and Coordination: - Accurately process customer orders, ensuring timely invoicing and shipping. - Serve as the initial point-of-contact for general customer inquiries related to pricing, product information, order scheduling, and issue resolution. - Communicate effectively with Sales, Production, Quality Assurance, Tech Service, and Logistics to address customer concerns and maintain order accuracy. - Customer Relationship Management: - Build and maintain strong business relationships with customers by providing prompt and accurate service to enhance customer loyalty and company credibility. - Address and resolve customer problems promptly, and communicate the action plan to rectify issues. - Product Knowledge and Database Management: - Maintain a deep understanding of the company's products, specifications, and applications. - Update and manage customer and product databases. - Assist with new product introductions and marketing campaigns. - Systems and Record Keeping: - Utilize ERP, CRM, and IT systems for order handling, tracking, invoicing, and record-keeping. - Track customer complaints and categorize them by product, customer type, and market. - Provide detailed reports and perform clerical duties related to customer service. - Team Participation and Communication: - Ensure customer focus in planning and issue management by participating in regional sales team meetings and other relevant discussions. - Collaborate with internal departments to resolve issues and provide backup support to other team members. - External Communication: - Interact with customers to understand their issues and complaints, and support potential customers through cold calls and introductions. Qualifications, Experience, and Skills: - Minimum Qualifications: - Bachelor’s degree in Business, Science, or a related field (preferred). - Proficiency in English; Arabic language skills are an asset. - Experience: - Experience in a business environment preferred, including customer service or vacation work experience. - Job-Specific Skills: - Strong customer service and troubleshooting skills. - Ability to analyze client needs and offer appropriate solutions. - Adaptability to dynamic environments and ability to learn new software. - Effective communication skills, both verbal and written. - Proficiency in MS Word, Excel, and email. - Competencies: - Customer focus - Communication - Teamwork - Time management - Multi-tasking - Problem-solving - Energy and stress management - Adaptability and flexibility - Accountability and dependability Quality, Environmental, Health, and Safety (QEHS) Policy Awareness: - Ensure adherence to QEHS policies and procedures to maintain personal safety and the safety of others.

Customer Service Representative

Job Title: Sales Coordinator Job Objective: The Sales Coordinator is responsible for ensuring that customer orders are processed, invoiced, and shipped on time while addressing any potential concerns. The role involves staying in close contact with Sales, Production, Quality Assurance, Technical Service, and Logistics during the order cycle to ensure customer satisfaction. The Sales Coordinator uses sound judgment in presenting issues to customers while upholding the company's best interests. This role is integral to the Commercial team, which works together to achieve sales objectives. Key Accountabilities: - Customer Service: - Provide high-quality service to customers. - Ensure fast and accurate processing of orders, maintaining communication, and coordinating with other departments. - Serve as the initial point of contact for general customer inquiries related to pricing, product literature, order scheduling, inventory, issue resolution, etc. - Build and maintain strong business relationships with customers by delivering prompt and accurate service to promote customer loyalty and enhance the company’s credibility. - Act promptly when problems arise and communicate the plan of action to rectify issues to customers. - Product Knowledge: - Maintain a deep understanding of the company’s product specifications and applications. - Update customer and product databases regularly. - Assist in new product introductions and marketing campaigns. - Order Handling &amp; Record Keeping: - Track customer complaints and categorize them by product, customer type, and market. - Demonstrate strong technical skills in utilizing company ERP, CRM, and IT systems for order processing, tracking, and invoicing. - Provide detailed reports, maintain records, and perform clerical duties for internal and external customers. - Team Participation: - Ensure customer focus in planning and issue management. - Participate in daily plant scheduling meetings and other periodic meetings involving plant performance, safety, quality, and material management. - Maintain open communication with all company departments. Communication &amp; Working Relationships: - Internal: - Engage continuously with Regional Sales Managers (RSMs), Technical Sales Representatives (TSRs), and Logistics to ensure customer issues are communicated effectively to the sales team. - Participate in coordination meetings with the sales team, operations, QC/QA, and Lab to resolve issues. Report facts as received from customers. - Provide backup support to other members of the customer service team. - External: - Interact with customers to better understand their issues and complaints with the company’s products and services. - Support the sales team in making cold calls to potential customers. Frameworks, Boundaries, &amp; Decision-Making Authority: - Freedom to communicate with relevant internal stakeholders regarding specific customer problems. - Authorized to represent the company to customers regarding order processing, product inquiries, and complaint resolution. Qualifications, Experience, and Skills: - Minimum Qualifications: - University Bachelor’s degree (Business or Science preferred). - Proficiency in Arabic is an asset. - Minimum Experience: - University education with vacation work experience in a business environment preferred. - Job-Specific Skills: - Strong customer service and troubleshooting skills. - Ability to analyze and interpret client needs and provide appropriate solutions. - Quick adaptability in a dynamic and changing environment. - Ability to build and maintain lasting relationships with corporate departments, key business partners, and customers. - Effective communication skills, both verbal and written. - Adaptability to and learning of new software systems. - Proficient in MS Word, Excel, and email. - Proficiency in the English language. Competencies: - Customer Focus - Communication - Teamwork - Time Management - Multi-Tasking - Problem-Solving - Energy and Stress Management - Adaptability/Flexibility - Accountability &amp; Dependability

Sales Coordinator

Job Title: Production Operator Roles &amp; Responsibilities: - Process Operation: - Oversee all aspects of the assigned production processes, including start-up, shutdown, product changeover, and troubleshooting. - Operate and manage equipment such as twin screw compounding extruders, compaction, pulverizing, and various auxiliaries like solids transferring, feeding, and mixing equipment. - Ensure that production quality requirements are met. - Process Development: - Support process development for new and existing products from feasibility testing to process automation. - Collaborate with process engineering and production teams to facilitate development. - Equipment Operation: - Operate plastic processing equipment including extruders, grinders, packaging lines, mixers, and auxiliary equipment. - Drive forklifts as needed throughout the shift. - Quality Control: - Perform laboratory quality testing of samples from plastics processing equipment and raw/finished materials. - Report findings to supervisors and take action to segregate non-compliant production. - General Duties: - Conduct general labor and housekeeping duties as required. - Operate sophisticated plastic production lines including material handling, feeding systems, and water circulation systems. - Use computer systems to monitor and control production lines. - Prepare raw material batches and feed them into production lines. - Safety: - Follow all safety rules and procedures to ensure a safe working environment. - Wear required personal protective equipment including hard hat, steel-toe boots, safety glasses, hearing protection, and a respirator. - Comply with the Facial Hair Policy to ensure a proper seal for respirators. - Physical Demands: - Climb ladders to the top of 50 ft. silos. - Move 50-kilogram drums and work in a hot, occasionally dusty environment. - Work with heavy or rotating equipment, operate forklifts, and floor-sweeping vehicles. - Maintain a non-smoking, drug, and alcohol-free work environment. - Pass a pre-employment physical examination. Desired Candidate Profile: - Physical Requirements: - Ability to climb ladders and handle heavy lifting. - Capability to work in a physically demanding and potentially hot environment. - Skills &amp; Abilities: - Experience in operating plastic processing and related equipment. - Ability to follow safety protocols and operate in compliance with safety regulations. - Strong troubleshooting skills and ability to take appropriate actions to resolve issues. - Work Environment: - Must adhere to facility policies including those related to smoking and substance use.

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