Senior Service Advisor

Job Title: Senior Service Advisor

Roles and Responsibilities:

1. Customer Interaction:
- Greet customers and listen to their concerns about their vehicles.
- Diagnose problems and recommend repairs or maintenance services.
- Provide accurate estimates for repairs and services.
- Explain repair and maintenance options clearly and concisely.
- Address customer inquiries and keep them informed about the status of their vehicles during the service process.

2. Service Coordination:
- Schedule service appointments and manage the service department's workflow.
- Collaborate with the service team to ensure efficient and timely completion of repairs and maintenance.
- Prioritize and coordinate multiple service orders based on urgency and customer needs.

3. Documentation:
- Accurately document customer concerns, vehicle symptoms, and recommended repairs.
- Prepare and explain service invoices, ensuring transparency in billing and charges.
- Maintain detailed records of customer interactions and service history.

4. Upselling and Customer Education:
- Recommend additional services and products based on the vehicle’s maintenance needs and customer preferences.
- Educate customers on the importance of regular maintenance and address any questions or concerns they may have.

5. Quality Assurance:
- Perform quality checks on completed work to ensure it meets dealership standards.
- Address any post-service issues or concerns promptly and professionally.

Desired Candidate Profile:

- Age Preference: 28 - 40
- Academic Qualification: Mechanical Engineer/Equivalent Graduation and above/B.Tech/ITI + Graduation
- Nationality Preference: Indian/Sri Lankan/Pakistani/Any Arabic Nationalities
- Experience: 7+ years in the automotive industry as a Service Advisor
- Languages: English, Arabic (Mandatory)