Wellness Practitioner

Company Description

Anantara is a luxury hospitality brand that caters to modern travelers, offering them authentic experiences and heartfelt hospitality in some of the world’s most exciting destinations. Whether it's pristine islands, tropical beaches, cosmopolitan cities, tranquil deserts, or lush jungles, Anantara provides guests with journeys rich in discovery.

Job Description

As the Spa and Wellness Program Coordinator, your role is pivotal in ensuring the smooth operation of the spa and wellness program on a day-to-day basis to achieve the highest levels of guest satisfaction. Your responsibilities include:

- Creating new, unique, and culturally inspired spa and wellness activities that leverage the best offerings of the resort's location.
- Continuously positioning the spa and wellness program as a point of competitive advantage for the resort.
- Having a comprehensive knowledge of the resort's products and services.
- Coordinating all spa and wellness programs booked by guests through various channels, including Reservations, Spa, Wellness, or other means.
- Assisting in the marketing and promotion of the wellness program, collaborating with the Marketing Communications specialist on internal and external marketing materials and advertising.
- Working closely with all departments to promote the wellness program and maximize guest satisfaction and resort revenue.
- Ensuring all activities are conducted in a safe environment using proper safety techniques.
- Monitoring and maintaining the highest levels of quality of service, operation standards, and professionalism.
- Training and evaluating attendants, instructors, and other team members involved in wellness activities.
- Monitoring the success of the spa and wellness program through participant numbers and guest feedback, making necessary adjustments or recommendations to maintain quality and standards.
- Ensuring appropriate staffing levels based on activities offered and guest demographics.
- Following proper accounting procedures for collecting fees for the wellness program.
- Assisting in preparing the yearly budget for the department.
- Driving revenues for the department.

Qualifications

- High School diploma
- At least 2 years of previous experience in a similar position
- Experience in a luxury hotel setting is essential
- Passion for delivering excellent service
- Excellent team player with great communication skills