Customer Service

Position: Customer Service Representative:

Responsibilities:

1. Consumer Interaction: Understand and address consumer demands by providing timely and effective service and solutions.

2. Information Accuracy: Offer accurate, valid, and complete information using appropriate methods and tools.

3. Query Management: Manage consumer queries and complaints in real-time, providing practical solutions to ensure complete problem resolution.

4. Data Compilation: Maintain a comprehensive customer database, recording detailed information about each interaction.

5. Product Knowledge: Collaborate with the management team to stay updated on product knowledge and be informed of any changes in company policies.

6. Issue Resolution: Troubleshoot and resolve product issues and concerns to enhance customer satisfaction.

Skills - Preferred Candidate:

1. CRM Proficiency: Adept in using customer relationship management (CRM) software to provide excellent client services.

2. Education: High school graduate or a fresh graduate.

3. Communication Skills: Proficient in answering phone calls with professional etiquette and a friendly tone.

4. Communication and Presentation: Excellent communication and presentation skills.

5. Time Management: Thorough understanding of setting priorities for tasks to comply with set deadlines and responsibilities.

6. Language Proficiency: Good English language skills.