302.png

Customer Service/Technical Support Advisor - Russian

Ensure Services

  • United Arab Emirates

Salary

  • AED 5000 - AED 6000 per month

Job Type

  • Full-Time

Job Description

Job Title: Customer Service/Technical Support Advisor - Russian

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities:

- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff



Job Openings at Ensure Services

Stay Updated

Get latest HR News, Trends, Facts and Advices. We will deliver all of it directly to your inbox.