Salary
BHD 800 - BHD per month
Job Type
Full-Time
Job Description
Position: Technical Service Engineer (TSE) / Senior Technical Service Engineer (Sr. TSE)
Qualification:
- TSE: Bachelor’s Degree in Engineering – Electronics, Electrical, Instrumentation; Chemical, Mechatronics
- Sr. TSE: Above 5 years of experience in Industrial Automation Control systems
Experience:
- TSE: 5 years of experience in Industrial Automation Control systems, preferably with Yokogawa SCADA system and Yokogawa RTU. Knowledge and experience of Foundation Fieldbus will be useful.
- Sr. TSE: Above 5 years of experience in Industrial Automation Control systems.
Competencies:
- Essential: Knowledge of Maintenance & servicing of Control Systems, Customer interaction/relationship skills, Resolving complaints/interacting, Service methodologies, Writing skills.
- Skills: Essential: Control system Application knowledge, Safety application knowledge, Process knowledge, Fluent English Spoken and Written.
Key Responsibilities & Accountabilities:
1. Provide all after-Sales services to Customers.
2. Ensure Customer Satisfaction by providing prompt Services.
3. Accountable for effective technical support to recover from System failures and preventative maintenance.
4. Proactively promote sales of services and spare parts to customers.
5. Perform timely reporting to Team leader on the assigned jobs.
6. Responsible for following up and closing customer service issues.
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