Call Centre Agent

Job Title: Customer Service Representative

Experience Needed: 2 to 5 years

General Purpose:
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems, and provide information.

Main Job Tasks and Responsibilities:
1. Answer calls and respond to emails.
2. Handle customer inquiries both telephonically and by email.
3. Research required information using available resources.
4. Manage and resolve customer complaints.
5. Provide customers with product and service information.
6. Enter new customer information into the system.
7. Update existing customer information.
8. Process orders, forms, and applications.
9. Follow up customer calls where necessary.
10. Document all call information according to standard operating procedures.
11. Complete call logs.
12. Produce call reports.

Job Requirements:
- Not less than 2 years of experience.
- 1 year experience in middle management.
- Tourism or Flight experience is a must.
- Previous call center experience.
- Amadeus or Online hotel reservation systems user.
- Fluent in English.
- Customer Service, Customer Focus, Phone Skills, Listening, Verbal Communication, Data Entry Skills, Product Knowledge, Job Knowledge, Objectivity, Dependability, Multi-tasking.