Ameely Travel ( عميلى للسياحة ) has come a long way since its humble beginnings in 2006. We started by 10 team members, we were all doing all tasks, sales, operation, customer services and everything else. Now Ameely Travel leads more than 10,000 travelers across the globe each year from different markets in MENA region. And although we’re a bit larger these days – with more than 200 staff based around different departments Sales, Marketing, Operation, Contracting and Traffic. Plus our different cities base in our branches in Cairo, Alexandria, Saudi Arabia, and Dubai and very soon in Jordan. We still our main targets are customized travel, tailor made groups and big adventure.

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Job Title: Sales Executive Experience Needed: 1 to 5 years Job Description: - Meet and liaise with clients to identify their travel needs. - Conduct cold calling to none or potential customers. - Achieve monthly targets. - Answer all customer inquiries during calls. - Perform contacts within quality standards. - Follow up with enrolled customers till payment completion. Working Conditions: - Working days: Saturday – Thursday (2 Saturdays off). - Working Hours: 10:00 AM – 4:00 PM. Job Requirements: - Strong Negotiation Skills. - Excellent communication skills. - Clear, confident speaking voice. - Customer service skills are a plus.

Telesales Agent

Job Title: Customer Service Supervisor Experience Needed: 4 to 7 years Main Duties: - Provide product/service information by answering questions; offering assistance. - Maintain call center database by entering and verifying information; updating contact log. - Improve quality results by recommending changes. - Keep equipment operational by following established procedures; reporting malfunctions. - Update job knowledge by participating in educational opportunities. Job Requirements: - Not less than 4 years of experience. - 1 year experience in middle management. - Tourism &amp; Flight experience is a must. - Previous call center experience. - Amadeus &amp; Online hotel reservation systems user. - Fluent in English. - Customer Service, Customer Focus, Phone Skills, Listening, Verbal Communication, Data Entry Skills, Product Knowledge, Job Knowledge, Objectivity, Dependability, Multi-tasking. Note: Any CV without a job title will be neglected.

Call Centre Supervisor

Job Title: Travel Sales Executive Experience Needed: 1 to 3 years Job Description: - Meet and liaise with clients to identify their travel needs. - Conduct cold calling to non or potential customers. - Achieving monthly target. - Answer all customer inquiries during calls. - Perform contacts within quality standards. - Follow up with enrolled customers till payment completion. Working Conditions: - Working days: Sunday – Thursday. - Working Hours: 10:00 AM – 4:00 PM. Job Requirements: - Excellent communication skills. - Clear, confident speaking voice. - Customer service skills are a plus. Note: Any CV without a job title will be neglected.

Job Title: Customer Service Representative Experience Needed: 2 to 5 years General Purpose: Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems, and provide information. Main Job Tasks and Responsibilities: 1. Answer calls and respond to emails. 2. Handle customer inquiries both telephonically and by email. 3. Research required information using available resources. 4. Manage and resolve customer complaints. 5. Provide customers with product and service information. 6. Enter new customer information into the system. 7. Update existing customer information. 8. Process orders, forms, and applications. 9. Follow up customer calls where necessary. 10. Document all call information according to standard operating procedures. 11. Complete call logs. 12. Produce call reports. Job Requirements: - Not less than 2 years of experience. - 1 year experience in middle management. - Tourism or Flight experience is a must. - Previous call center experience. - Amadeus or Online hotel reservation systems user. - Fluent in English. - Customer Service, Customer Focus, Phone Skills, Listening, Verbal Communication, Data Entry Skills, Product Knowledge, Job Knowledge, Objectivity, Dependability, Multi-tasking.

Call Centre Agent

Job Title: Accountant (Female) Job Requirements: - Bachelor's degree in accounting or equivalent. - Experience: 1-3 years. - Fluent in verbal and written English. - Hard worker and goal-oriented. - Amadeus or Online hotel reservation systems user. - Self-motivated with the ability to handle pressure and tight deadlines.

Accountant

Job Title: Reservation Agent - Dealing with clients and interacting with them via various channels: phone, chat, email, etc. - Handling incoming/outgoing packages from A to Z, including accommodation, visa, tours, etc. - Experience in Contract Managing and Reservation issues. - Developing Internal and External tours. - Arranging Tailor-Made/Fixed, Inbound/Outbound Packages. - Handling sudden circumstances of clients. - Managing relations with suppliers. - Dealing with offline suppliers. - Creating special packages for corporate clients. - Saving the best prices for sales agents. - Organizing VIP group requests. Job Requirements: - Previous experience in Tourism is a MUST. - Excellent English (Writing &amp; Speaking). - Experience: 2-5 years in tourism (Outbound/Inbound) reservation. - Geographical Knowledge is preferred. - Excellent user of Microsoft Office. - Excellent Knowledge of Key Suppliers worldwide (Online/offline) systems. - Excellent communication skills. - Sales skills. - Customer service skills. - Ability to work under pressure. - Ability to negotiate with suppliers for the best deals. - Works well independently or in a team. - Handling customers, searching quickly for effective ways to help. - Excellent communication and presentation capabilities. - Willing to start immediately.

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