Whatever Whenever Team Lead

Job Title: Whatever Whenever Team Lead

Position Summary:
The Whatever Whenever Team Lead is responsible for overseeing and coordinating various aspects of guest services, including group check-ins, handling reservations, and ensuring guest satisfaction. This role involves managing room assignments, processing payments, and maintaining high standards of guest service. The Team Lead will also assist in motivating and coaching staff, maintaining confidentiality, and ensuring adherence to company policies and procedures.

Key Responsibilities:

1. Guest Services and Coordination
- Organize and coordinate group check-in and pre-registration procedures to ensure a smooth arrival experience.
- Sell rooms and accommodations to guests without reservations, and manage over-committed room situations by finding alternative accommodations when necessary.
- Block rooms in the system, identify specific requirements, and perform duplicate reservation checks to prevent booking errors.
- Run and review daily reports and contingency lists to ensure accurate room assignments and availability.
- Provide guests with directions and information about the hotel and surrounding areas.
- Answer, record, and process all guest requests, questions, or concerns, following up to ensure complete satisfaction.
- Arrange transportation for guests and visitors as needed.
- Issue safe deposit boxes and manage guest transactions.

2. Financial Transactions
- Count and secure the cash bank at the beginning and end of each shift.
- Process various payment types, including cash, checks, and vouchers, and provide change as needed.
- Handle guest transactions accurately and efficiently, ensuring proper documentation and adherence to financial procedures.

3. Staff Management and Training
- Assist management in motivating and coaching employees, serving as a departmental role model.
- Follow company policies and procedures, and report accidents, injuries, and unsafe conditions to management.
- Ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information.

4. Guest Interaction and Communication
- Welcome and acknowledge guests according to company standards, addressing their service needs and assisting individuals with disabilities.
- Thank guests with genuine appreciation, and speak using clear and professional language.
- Prepare and review written documents accurately, and answer telephones using appropriate etiquette.

5. Operational Efficiency and Quality Assurance
- Develop and maintain positive working relationships with team members, supporting collective goals.
- Ensure adherence to quality standards, and identify and recommend new ways to enhance organizational efficiency, productivity, quality, safety, and cost-savings.
- Stand, sit, or walk for extended periods as required, and perform physical tasks such as moving, lifting, carrying, pushing, and pulling objects weighing up to 25 pounds.

6. Additional Responsibilities
- Perform other reasonable job duties as requested by supervisors.

Preferred Qualifications:

- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of experience in a related role.
- Supervisory Experience: No supervisory experience required.
- License or Certification: None required.