Designed to meet and exceed the expectations of global travellers, Hamad International Airport is a diverse lifestyle destination of its own. Housed in one expansive terminal, the airport integrates contemporary shopping and dining options, entertainment and relaxation facilities, and a world-class art collection from internationally acclaimed artists.

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Job Title: Baggage Handling Scheduling Operator About Hamad International Airport: Hamad International Airport is a leading name in the aviation industry, experiencing rapid growth in passenger volumes due to significant facility expansions. These advancements are set to further drive our business growth in the coming years. About the Role: We are seeking a detail-oriented and tech-savvy BHS (Baggage Handling System) Operator to manage the allocation and planning of baggage handling resources. This role is critical for ensuring safe and efficient baggage handling operations, focusing on customer experience, on-time performance (OTP), and the availability and reliability of equipment, systems, and facilities. The role involves providing procedural and clerical support to the Duty Manager on a shift basis. Key Responsibilities: - Resource Allocation &amp; Monitoring: - Generate and update baggage handling resource allocation plans as required. - Monitor operations in real time and adjust resource allocations based on operational needs. - Coordinate with Baggage Handling Supervisors to resolve issues related to resource allocation. - Operational Coordination: - Liaise with HIA, sub-contractors, handling companies, carriers, and other stakeholders to optimize resource allocation and ensure seamless operations. - Monitor contractor staff to ensure safe operation of all baggage handling equipment and systems. - Compliance &amp; Reporting: - Ensure compliance with standard operating procedures for baggage handling and related facilities. - Generate and compile shift statistical data reports for troubleshooting and planning. - Produce incident reports, shift reports, and safety reports for HIA management. - Simulation &amp; Data Analysis: - Input data and rules into BHS Simulation Models, conducting evaluations and analyses of simulation reports. - Utilize Power BI for data visualization and reporting. - Ensure overall optimized baggage handling processes through effective resource allocation. - Supervision &amp; Support: - Provide supervision in the BHS Control Room. - Perform other department duties as directed by the Head of the Department. Desired Candidate Profile: - Education &amp; Experience: - Bachelor's Degree or equivalent in Computer Science, Engineering, Statistics, or a relevant technical field. - Minimum of 3 years of job-related experience in a similar role within a similar-sized airport with in-line hold baggage screening systems. - Skills &amp; Knowledge: - Strong analytical skills with the ability to interpret complex data sets. - Experience with BHS Simulations and familiarity with IATA requirements related to baggage handling operations. - Proficiency in Power BI for data visualization and reporting. - Basic knowledge of Microsoft SQL and relevant certification is an advantage.

Baggage Handling Scheduling Operator

Job Title: Airport Operations Control Center Officer Roles &amp; Responsibilities: As an Airport Operations Control Center Officer, you will play a crucial role in ensuring the smooth and efficient operation of airport activities. Your responsibilities include: - Gate and Stand Management: - Allocate parking stands at Doha International Airport (DIA) through the Gate Management System to accommodate air traffic, ensuring adherence to safety restrictions. - Flight Data Processing: - Handle the day-to-day flight data processing and validation for the operational day and the following day in the Airport Operational Database. - Ensure that all operational data changes are updated in the database from the day of operations and up to 6 days after. - Data Monitoring and Quality Assurance: - Monitor the data flow across all AOCC systems to ensure accuracy and high-quality data for all stakeholders and airport users. - Oversee the performance of the AOCC systems and related interfaces to ensure continuous operation during shifts and implement contingency measures if necessary. - Information Display Systems: - Monitor the Electronic Visual Information Display System and the staff information system, ensuring accurate data display for all passenger traffic. - Radar and Communications Monitoring: - Keep track of the approach radar, Advanced Surface Movement Guidance &amp; Control System Radar, VHF Aeronautical frequencies, and SELEX updates. - Deliver the Ten Miles Out and Actual Landing times to all relevant stakeholders. Desired Candidate Profile: - Education &amp; Experience: - Bachelor's Degree or equivalent in a relevant field. - Completion of Airport/Airline operations courses such as passenger, ramp, and cargo handling. - Minimum of 4 years of job-related experience, particularly in roles related to aerodrome operations, ground handling, or the airline environment. - Skills &amp; Knowledge: - Experience in a comparable function within the aviation industry is essential. - Strong understanding of airport operations and data management systems. - Excellent monitoring and data validation skills to ensure operational accuracy and efficiency.

Airport Operations Control Center Officer

Job Title: Lead Carpenter Job Summary: At Hamad International Airport, we believe that success starts with exceptional people. We are keen on finding the right personnel to deliver complex and professional carpentry works. The Lead Carpenter will be responsible for overseeing and executing a variety of carpentry projects, ensuring high-quality standards and timely delivery. Key Responsibilities: - Carpentry Works: - Deliver complex and professional carpentry works, including hard and soft woods, and structural works. - Perform maintenance, renovations, and construction carpentry work, including cutting, joining, planing, sanding, and all related tasks. - Technical Understanding: - Read and understand technical drawings. - Conduct site inspections to confirm the accuracy of the drawings for successful project delivery. - Material Management: - Assist in identifying suitable materials to be ordered in advance. - Inspect materials to ensure they meet the desired specifications, quality, and are free of defects. - Identify the correct and approved adhesives and consumables for the successful manufacture and installation of requested products. - Machinery Operation: - Operate complex carpentry machinery safely and efficiently. - Team Supervision: - Train and supervise junior staff, ensuring projects are delivered within the agreed timeline and standards. Qualifications: - High School qualification with a minimum of 3 years of work-related experience. - Woodwork/carpentry certification is preferred. - Experience in the manufacture and installation of cabinetry and carpentry fixtures and fittings. - Proficiency in written and spoken English.

Lead Carpenter

Job Title: Manager, IT Physical Security Systems Experience Required: - 8 - 10 Years Education: - Bachelor of Technology/Engineering (Computers, Electronics/Telecommunication) Company Overview: Hamad International Airport enjoys a dominant position in the aviation industry. Our passenger volumes are on a steady and fast-growing path thanks to an unprecedented facility expansion that enhanced operational capacity and will drive business growth in the next years. Job Description: We are seeking a highly skilled and experienced Manager of IT Physical Security Systems to oversee the design, implementation, and management of all IT-related physical security systems at Hamad International Airport. The ideal candidate will play a key role in ensuring the security of airport infrastructure through advanced technology solutions and will collaborate closely with cross-functional teams to safeguard critical assets and ensure compliance with regulatory requirements. Key Responsibilities: - Strategic Development: Develop the medium to long-term IT strategy for Physical Security (ELV) Systems and technologies at HIA, including integrated Video Surveillance Systems (VSS/CCTV), Access Control Systems (ACS), Video Analytics, Face Recognition Systems, and more. - Research &amp; Recommendations: Research emerging industry trends for Physical Security Systems to recommend their application at HIA, enhancing passenger experience. - System Administration: Manage system administration, operations, documentation, maintenance, and support for security systems, ensuring compliance with ID and Access Management policies. - Resource Allocation: Develop technical expertise within the department and allocate suitably qualified resources for design, implementation, technical support, and projects. - Project Delivery: Ensure delivery of projects within approved cost, schedule, and quality, meeting business needs as per scope and specifications. - ITIL Management: Manage ITIL service aspects of the systems to minimize negative business impact and conduct root cause analysis for service failures. - Lifecycle Management: Oversee the lifecycle management of security systems, ensuring compliance with local and international regulations and capacity management. - Contract Management: Handle contract ownership and maintain professional relationships with external suppliers to optimize license usage. - Budget Preparation: Prepare the annual budget for physical security systems based on business requirements and technology adoption. - Interoperability Assessment: Assess interoperability and impact on the IT Network, applying understanding of storage technologies to minimize storage capacity. - Compliance Management: Ensure compliance with ISO 20000 and ISO 27001 standards, proactively identifying IT/Cyber security risks and resolving vulnerabilities. - Stakeholder Interaction: Regularly interact with internal and external stakeholders to prepare technology roadmaps and gather business requirements. - Procurement Support: Support the Procurement Department in optimizing IT Services investment/costs and reviewing maintenance contracts for service improvement. - Technical Guidance: Provide expert consultancy and guidance for technology architecture, project support, and system administration activities. - Team Management: Establish team objectives &amp; KPIs, oversee daily activities, and ensure high service delivery standards through training and development. Desired Candidate Profile: Qualifications: - Education: Bachelor’s Degree in Electronics Engineering / Computer Science Engineering or equivalent from an accredited university. - Experience: 10+ years of experience in designing and implementing Physical Security System technologies and solutions, particularly in high-security environments such as international hub airports. - Project Management: Experience in managing large-scale projects related to Physical Security Systems (ACS, VSS, VA, Face Recognition, FOD Detection). - Technical Expertise: Practical understanding of biometric technologies and their applications in Video Analytics/Computer Vision. - Communication Skills: Excellent communication skills with experience in managing multiple stakeholders. - Team Management: Proven experience in directly managing a team of 5-10 resources with varied roles and responsibilities.

Manager IT Physical Security Systems

Job Title: FM Operations Manager Experience Required: - 6 - 10 Years Education: - Bachelor of Technology/Engineering (Engineering) Nationality: - Any Nationality Job Description: The FM Operations Manager acts as a single point of contact for Facilities Management across Hamad International Airport (HIA) campus for operational queries. This role is responsible for effectively managing all works related to facilities maintenance and supporting stakeholders by providing efficient information regarding operations. Key Responsibilities: - Contractor Liaison: Liaise with FM contractors to ensure timely completion and resumption of operations within defined timelines, minimizing operational impact. - Incident Management: Manage incident and emergency situations on behalf of the MATAR FM Management team, including data collection and decision-making to minimize interruptions for stakeholders. - Stakeholder Coordination: Collaborate with operations, security, safety, IT, and other stakeholders to ensure asset availability and smooth operations while minimizing operational impact. - Operational Requests Management: Address last-minute operational requests from stakeholders and update management about critical ongoing tasks. - Emergency Support: Coordinate and support stakeholders during planned and unplanned emergency situations, including event management. - Permit Approval: Support FM contractors in obtaining emergency permit approvals. - QHSE Audits: Organize, manage, and conduct Quality, Health, Safety, and Environmental (QHSE) audits as per required standards. - Incident Reporting: Update shift critical incidents/events/failures during regular operations coordination meetings and maintain shift handover reports. - Maintenance Planning: Conduct major maintenance planning to ensure facilities are operationally efficient. Desired Candidate Profile: Qualifications: - Education: Bachelor’s Degree in Engineering or equivalent. - Experience: Minimum 5 years of experience in Facilities Management, particularly at airports. - Airport Operations: Experience in airport field operations and maintenance. - Safety Management: Practical experience in safety management and knowledge of regulations governing buildings, facilities, and infrastructure.

FM Operations Manager

Job Title: TS Controller (IT Security Compliance) Experience Required: - 4 - 7 Years Education: - Bachelor of Technology/Engineering Nationality: - Any Nationality Gender: - Any Vacancy: - 1 Vacancy Job Description: As a key member of the MATAR-IT Cyber Security and Risk Management team, the TS Controller (IT Security Compliance) will be responsible for managing the Information Security Management System (ISMS) across MATAR and its business units. This role ensures compliance with ISMS through periodic reviews, audits, and assessments, reporting and tracking non-compliance to resolution, and maintaining risks at acceptable levels. Key Responsibilities: - Security Control Assessment: Assess the efficacy of implemented information security controls in alignment with ISMS framework requirements. - Standards Development: Create robust security standards, procedures, and controls to effectively manage risks in line with business requirements. - Risk Evaluation: Regularly evaluate risks associated with information systems and supporting infrastructures. - Surveillance Maintenance: Maintain ongoing surveillance of information security controls, exceptions, and risks. - Reporting: Generate comprehensive management reports, including key performance indicators for information security controls. - Stakeholder Engagement: Engage with both internal and external stakeholders to facilitate audits and assessments, including SOC-2, ISO 27001, 27017, 27018, NCSA, CSF, and PCI. - Service Request Review: Review IT service requests to ensure security compliance. - Project Evaluation: Evaluate proposed project and operational changes focusing on adherence to information security requirements. - Compliance Knowledge: Familiarity with applicable information security management, governance, and compliance principles, practices, laws, rules, and regulations. - IT Systems Understanding: Understanding of information technology systems, network infrastructure, data architecture, processes, and protocols. - Cybersecurity Proficiency: Proficiency in cyber and cloud security standard frameworks, architecture, design, operations, controls, technology, solutions, and service orchestration. - Auditing Knowledge: Knowledge of information systems auditing, monitoring, controlling, and assessment processes. - Incident Response Management: Competence in incident response management and risk assessment methodologies. Desired Candidate Profile: Qualifications: - Certifications: Certification in either CISSP (Certified Information Systems Security Professional) or CISM (Certified Information Security Manager) is mandatory. CISA (Certified Information Systems Auditor) or CRISC (Certified in Risk and Information Systems Control) is preferred. ISO 27001:2022 LA certification is a plus. - Cloud Security Certification: Cloud Security Certificate / AZURE / GOOGLE / AWS. - PCI-DSS Knowledge: Familiarity with Payment Card Industry Data Security Standard (PCI-DSS) requirements (CPISI). - Operational Technology Security: Specialized knowledge in securing operational technology (OT) systems such as ISA 62443 is an added advantage.

TS Controller (IT Security Compliance)

Job Title: Technology Services Lead Engineer (Screening Systems) Experience Required: - 3 - 5 Years Education: - Bachelor of Technology/Engineering (Computers, Electronics/Telecommunication) Nationality: - Any Nationality Gender: - Any Vacancy: - 1 Vacancy Job Description: As a Technology Services Lead Engineer specializing in Screening Systems at Hamad International Airport, you will oversee the development and implementation of advanced screening technologies. This role demands a proactive approach to managing passenger and baggage screening systems, ensuring their optimal performance and compliance with regulatory standards. Key Responsibilities: - Supervision: Supervise the installation, maintenance, and support of passenger and baggage screening systems, including X-Ray, CT Scanners, Body Scanners, Walk-through Metal Detectors, Explosive Trace Detectors, and associated servers and infrastructure. - Quality Service: Ensure quality services are provided in line with standard practices to maximize the uptime of screening equipment for passengers and staff. - Compliance Checks: Conduct daily compliance checks in accordance with regulatory requirements. - Incident Response: Respond efficiently and promptly to all incidents related to screening systems. - Standard Operating Procedures: Ensure adherence to established ITIL processes and standard operating procedures. - Coordination: Coordinate with internal teams and external stakeholders to implement appropriate remedial actions for equipment failures, resolutions, or relocations. Desired Candidate Profile: Qualifications: - Educational Background: Graduate in Engineering or equivalent. - Experience: Minimum of 5 years of experience in the installation and maintenance of passenger screening systems (X-Ray, CT scanners, Body Scanners, Walk-through Metal Detectors, and Explosive Trace Detectors). - Certification/Training: Certification or training from Smiths Detection or Rapiscan for X-ray and other screening system equipment. - Knowledge: In-depth knowledge of airport security screening systems and automated tray return systems. - Flexibility: Willingness to work flexible shift patterns to provide technical and functional support as required.

Technology Services Lead Engineer (Screening Systems)

Job Title: Display Technology Specialist Hamad International Airport is at the forefront of technological innovation, committed to enhancing user experiences through cutting-edge solutions. Our IT department plays a pivotal role in driving digital transformation initiatives and ensuring engaging visual communications. Key Responsibilities: - Project Management: Plan, coordinate, execute, and monitor a range of projects and solutions implementations. Manage business function accounts, ensure the delivery of assigned IT projects/solutions, and coordinate with stakeholders, business users, IT colleagues, management, and vendors. Ensure project plans are realistic, maintained, and properly resourced. - Compliance: Ensure projects comply with MATAR IT processes and procedures through defined phases. - Vendor Management: Work closely with vendor partners, business users, and contract teams to track product implementation projects throughout their lifecycle (RFI, RFP/RFT, Technical Evaluation, Implementation, Go live, etc.). - Support Management: Ensure assigned systems/applications are adequately supported and manage systems/application support teams/suppliers. - Fault Analysis: Analyze system faults, assess severity levels, and provide solutions. Link similar problems by users or systems for detailed reporting and trend analysis. - Service Reviews: Conduct service reviews for external suppliers. - Business Analysis: Perform business analysis activities to analyze user requirements, define solutions requirements, and document system specifications. - Audio Video (AV) System Installation: Supervise installations of AV equipment (hardware and software) in a 24x7 operational environment. Design, develop, and implement base code for AV systems using software like ISAAC Nemesis or AV Stumpfl Systems. - Technical Support: Identify, diagnose, and resolve technical issues in AV systems, revising code as necessary. Provide technical support to field technicians during the installation, maintenance, and repair of AV systems. - Testing and Documentation: Ensure onsite testing of code and system functionality for reliability and stability. Read and comprehend technical schematics, operation manuals, maintenance instructions, and procedures. - Quality and Safety Standards: Maintain high standards of quality and professionalism regarding workmanship, customer relations, and teamwork. Adhere to all mandatory safety requirements. - Research and Continuous Improvement: Stay updated with the latest AV technologies and perform other duties as assigned. Desired Candidate Profile: Qualifications: - Educational Background: A degree in Engineering / Computer Science / Electronics. - Experience: 5-8 years of Audio Video display system implementation and management experience, preferably in the aviation industry. - Certifications: Project Management Professional, Prince 2 Certification, or equivalent experience. Certifications such as A+, CCNA, CompTIA Network+, MCSA, or Microsoft Certified: Windows Server Hybrid Administrator Associate are desirable. - Knowledge of Frameworks: Good understanding of international frameworks such as ISO 20000 &amp; ISO 27001. - Management Skills: Strong stakeholder/vendor management skills.

Display Technology Specialist

Job Title: Baggage Handling Duty Manager Experience Required: - 4 - 7 Years Education: - Any Graduation Nationality: - Any Nationality Job Description: Hamad International Airport is recognized for its excellence in the aviation industry, experiencing significant growth due to recent facility expansions. The Baggage Handling Duty Manager is integral to maintaining high service standards for baggage operations. Key Responsibilities: - Monitoring &amp; Control: Oversee the Baggage Handling System (BHS) and hold baggage screening system (HBSS) operations, ensuring compliance with service level agreements from O&amp;M Contractors. Monitor PLB Services Contractors and Tub Circulation Contractors to maintain agreed service levels. - Statistical Analysis: Study, compile, and analyze statistical reports to identify and escalate risks and operational deficiencies regarding baggage handling failures. Develop action plans to mitigate future risks. - Process Improvement: Recommend modifications or enhancements to baggage handling and hold baggage screening operations, evaluating and reviewing efficiency. - Coordination: Ensure seamless operations by coordinating between operational and maintenance requirements. Supervise execution of regular maintenance activities in line with BHS and HBSS provider guidelines. - Safety Compliance: Ensure all employees adhere to safety procedures when operating BHS and HBSS equipment and systems, avoiding injuries or incidents. Maintain compliance with standard operating procedures for baggage handling and related facilities. - Resource Management: Ensure adequate and efficient resource allocation, including system availability and operational requirements. Provide baggage and PLB statistics to the MATAR management team. - Reporting: Write incident reports, shift reports, and safety reports for HIA management, highlighting required action points as needed. - Relationship Management: Build and maintain relationships between MATAR, governmental agencies, handling companies, carriers, and appointed contractors. Ensure company policies and decisions are followed and implemented. - Investigation Support: Support investigations related to accidents and security incidents in the area of responsibility, ensuring accurate and transparent information is provided. - Documentation &amp; Compliance: Ensure manuals, process descriptions, procedures, and the Business Continuity Plan are up-to-date and comply with international and national regulations and policies. - Crisis Management: Manage crises related to baggage handling, PLB, BME, FGPU, and FPCA operations. Implement and oversee emergency protocols as defined in the Airport Emergency Plan. - Additional Duties: Perform other departmental duties related to the position as directed by the Head of the Department. Desired Candidate Profile: Qualifications: - Education: Bachelor’s Degree or Equivalent with a minimum of 4 years of job-related experience. - Experience: Relevant experience in airport or airline ground services or ground handling companies. Supervisory experience in BHS operation and maintenance teams in similarly sized airports with in-line hold baggage screening systems. - Knowledge: Good understanding of IATA requirements related to baggage handling operations. Basic knowledge of TSA and/or ECAC requirements for hold baggage screening.

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