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IT Support Engineer

MENA Energy

  • United Arab Emirates

Salary

  • AED 3000 - AED 4000 per month

Job Type

  • Full-Time

Job Description

1. IT Infrastructure Management:
- Oversight of all IT-related hardware, including computers, telephones, servers, switches, cabling, and software.

2. ITSM Tool Management:
- Management of an IT Service Management (ITSM) tool.
- Creation of a database for client equipment under NGN maintenance.
- Registration of service tickets and their distribution among service teams.

3. Administration of IT Systems:
- Administering IT systems for NGN, Partner Portals, AWS Portal, Smart Screens system, PABX IP Telephony, Email Storage NAS.

4. Attendance System and Access Control:
- Management of the Attendance System and Access Control for the office.
- Assets management for the office.

5. Hardware Installations:
- Handling any site hardware installations required, such as server installations, racking and mounting, and basic configurations.



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