Reservation Agent

Job Title: Reservation Agent

Roles & Responsibilities

- Reservation Management:
- Assist customers with making and managing reservations, ensuring accuracy and efficiency.
- Maintain and update reservation records and documentation.

- Customer Inquiries and Information:
- Answer inquiries and provide information about hotel services, amenities, and rates.
- Process payments and handle billing inquiries, ensuring accuracy and confidentiality.

- Guest Experience:
- Collaborate with other departments to ensure smooth and seamless guest experiences.
- Handle guest complaints and resolve issues promptly and professionally.

- Service and Upselling:
- Provide exceptional customer service to enhance guest satisfaction and loyalty.
- Upsell hotel services and amenities to maximize revenue.

- Knowledge and Professionalism:
- Stay up-to-date on hotel policies, procedures, and promotions.
- Maintain a positive and professional demeanor at all times.