What we do is just as important as how we do it. Our promise – that everything is possible – governs how we approach our business. Our services support individuals, the public sector and companies of all sizes in Qatar and internationally. Commercial Bank operates in Retail and Wholesale banking and makes strategic investments through its associates and subsidiaries.

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Job Description: Customer Service Advisor Job Summary: The Customer Service Advisor is the primary point of contact for clients at Branches &amp; Premium Banking Hubs. The role involves addressing customers’ transaction needs, acting as a digital concierge to educate clients on mobile functionality, providing prompt solutions to client complaints, identifying client product needs, and delivering delightful client experiences. The key accountability is to manage and digitize incoming banking transactions, build sustainable relationships with customers, and contribute to achieving sales targets. Key Accountabilities: 1. Manage &amp; Digitize incoming banking transaction traffic at Branches &amp; Premium Banking Hubs. 2. Build sustainable relationships and trust with customers through open and engaged communication. 3. Identify and assess client needs holistically at the point of contact &amp; deliver delightful experiences. 4. Collect customer feedback on product ranges and new releases, prepare reports, and collaborate with product teams for desired solutions. 5. Generate sales leads based on the assessment of client needs. 6. Provide accurate, valid, and complete information using the right tools &amp; processes. 7. Meet personal/customer service team sales targets and call handling quotas. 8. Handle customer complaints, provide appropriate solutions within time limits, and ensure resolution. 9. Follow communication procedures, guidelines, and policies. 10. Track customer experiences across online and offline channels. 11. Collaborate with other Retail teams to enhance customer services and brand awareness. 12. Align customer experience strategies with marketing initiatives, informing customers about new product features. 13. Perform product tests, evaluate after-sales and support services, and facilitate improvements. 14. Document processes, log technical issues, and manage customer compliments and complaints. 15. Identify customer needs and take proactive steps to maintain positive experiences. 16. Develop feedback surveys to continually improve services. 17. Schedule in-person and video meetings with customers &amp; prospects as needed. 18. Develop strategies to show appreciation for loyal clients and improve overall brand experience. Competencies: - Communication - Customer Service - Integrity/Ethics - Interpersonal Skills - Quality - Risk Management - Strategic Thinking/Management - Teamwork Skills: - Ability to work under pressure - Accuracy and attention to detail - Effective communication - Extensive knowledge of the banking sector in Qatar and the region - Knowledge of Retail Banking Industry and branch banking - Numerical skills - Risk Management - Time Management skills Key Interactions: This role requires collaboration with various internal teams, including Retail teams, Marketing, and Product Teams, to ensure a seamless customer experience.

Customer Service Advisor

Job Description: Teller-Qatari Staff Teller Operations: As a Teller-Qatari Staff, you will be responsible for executing branch cash and other teller-related transactions in compliance with approved policies, procedures, and regulatory guidelines. Your role includes balancing cash at the end of the day, submitting accurate end-of-day reports, and promptly resolving customer complaints related to teller transactions. Additionally, you will contribute to improving customer service levels by engaging in the resolution of common recurring customer problems. Key Responsibilities: 1. Execute branch cash and teller transactions in compliance with approved policies and regulatory guidelines. 2. Balance cash at the end of the day, ensuring conformity with the general ledger. 3. Submit accurate end-of-day reports. 4. Highlight instances of excess/short cash in accordance with approved policies and procedures. 5. Resolve teller transaction-related customer complaints in a timely and effective manner to ensure customer satisfaction. 6. Directly engage in the resolution of common recurring customer problems, referring to internal stakeholders if necessary. 7. Report customer problems and suggest resolution to the Head Teller for assistance with unresolved issues. Policies, Systems, Processes &amp; Procedures: 1. Follow relevant functional policies, processes, standard operating procedures, and instructions for controlled and consistent work. 2. Contribute to identifying opportunities for continuous improvement in systems, processes, and practices. 3. Recommend improvements to departmental procedures and ensure their implementation. Statements and Reports: 1. Assist in the preparation of timely and accurate departmental statements and reports to meet CBQ and department requirements. Quality, Health, Safety, &amp; Environment: 1. Adhere to relevant quality, health, safety, and environmental procedures, instructions, and controls. Related Assignments: 1. Perform other related duties or assignments as directed. Competencies: - Integrity/Ethics - Interpersonal Skills - Planning - Quality - Risk Management Education: - Diploma in Business or equivalent

Teller

Job Description: Customer Onboarding Specialist Job Summary: The Customer Onboarding Specialist is responsible for efficiently onboarding new customers, ensuring compliance with regulations and internal policies. Key responsibilities include receiving account opening forms, verifying KYC supporting documents, processing accounts, managing reactivation requests, and participating in UAT activities for Digital Account Opening. Key Accountabilities: 1. Receive account opening forms with KYC supporting documents/process accounts in DAO. 2. Ensure all documentation is in order as per the checklist. 3. Verify the processing of accounts and documentation in the maker queue. 4. Receive reactivation requests from Front Office, ensuring documents are in order, and forward to Back Office for update/activation. 5. Create a MIS to track new accounts and reactivations. 6. For Margin Customers, ensure portfolio transfer and raise the margin memo accordingly. 7. Ensure Blacklist and OOT clearance for Margin Customers. Skills: - Ability to interact with internal and external stakeholders in a multi-cultural environment - ATM Knowledge - Bank Checks - Bank Operations - Bank Policies and Procedures - Bill Payment Procedures - Certificates of Deposit - Closing Procedures - Credit Card Accounts - Customer Conflict Management - Customer Contact Management - Customer Relationship Management - Customer Service Orientation - Escalation Procedures - Functional Management - Insurance Knowledge - Issues Management - Knowledge of AML/CFT process and KYC regulations - Knowledge of Retail Banking Industry and branch banking - Listening - Loan Management - Loan Payment Procedures - Loan Processing - Negotiating - Oral/Written Communications - Problem Solving Education: Bachelor's degree or equivalent

Officer, Client Onboarding

Job Description: Treasury Sales Specialist Job Summary: As a Treasury Sales Specialist, you will independently provide coverage to the bank's customers, focusing on wholesale transactions in the buying and selling of foreign exchange and distributing various Treasury products. This role involves a relationship management approach to support business development objectives aligned with the bank's strategy. Key Accountabilities: Treasury Sales and Structuring: 1. Sell treasury products to existing and new customers, generating fee revenue for the bank. 2. Independently price and structure FX and Interest Rate Derivatives in response to clients' needs. 3. Conduct joint sales calls with Relationship Managers to understand and meet clients' needs, achieve sales targets, and solicit business from corporate, retail, and private banking clients. 4. Train Relationship Managers and/or branch managers on treasury products to enhance effective product selling. Treasury Sales Management: 1. Originate and support deal-flow between Trading and clients, focusing on establishing pricing and executing treasury deals. 2. Proactively respond to treasury-related customer inquiries and complaints, ensuring timely resolution. Competencies: - Creativity/Innovation - Customer Focus - Global Perspective - Integrity/Ethics - Job Knowledge - Negotiation Skills - Problem Solving/Analysis - Product Knowledge - Productivity - Quality - Results Focus - Sense of Urgency - Strategic Thinking/Management Skills: - Ability to interact with internal and external stakeholders - Ability to work under pressure - Change Management - Competitive Analysis - Industry Knowledge - Strategic Planning Education and Experience: - Bachelor's degree in Finance, Business, or a related field. - Proven experience in Treasury Sales and Structuring. - Knowledge of financial markets, foreign exchange, and interest rate derivatives.

Dealer-Sales & Structuring

Job Description: Customer Relationship Officer Job Summary: The Customer Relationship Officer plays a crucial role in delivering high-quality customer services and acts as the bank's primary relationship officer for various customer segments. The role involves conducting interviews, advising customers on the bank's products and services, and promoting electronic channels. The key focus is to enhance customer relationships, identify opportunities for cross-selling, and contribute to the growth of the bank's customer base. Key Accountabilities: Customer Relationship: 1. Interview and advise customers on the full range of the bank's products and services. 2. Assess opportunities for cross-selling and actively engage in marketing activities to attract new customers. 3. Conduct proactive calls during special promotions to attract new customers to the bank. 4. Assist customers in completing required formalities for various transactions. 5. Promote electronic and self-service channels, educating customers on ATM usage, POS, call center, SMS, IVR, and other digital platforms. 6. Receive and address customer complaints, ensuring timely resolution and customer satisfaction. 7. Forward signed documents with necessary approvals to the Opening Workstation for processing. 8. Ensure dispatch of all customer transactions to the opening workstation and timely customer delivery. 9. Complete all financial and non-financial transactions during the day. 10. Liaise with branches, departments, and risk management for referrals and follow-ups, ensuring compliance with SLAs. 11. Follow up on identified business opportunities and update team leaders on portfolio account development. Continuous Improvement: 1. Contribute to the identification of opportunities for continuous improvement of systems, processes, and practices. 2. Recommend improvements to departmental procedures and oversee their implementation. Policies, Systems, Processes &amp; Procedures: 1. Ensure compliance with relevant policies, systems, processes, and procedures. 2. Direct the implementation of instructions and controls covering specific areas of activity. Statements and Reports: 1. Assist in the preparation of timely and accurate departmental statements and reports. Quality, Health, Safety, &amp; Environment: 1. Adhere to quality, health, safety, and environmental procedures, instructions, and controls. Related Assignments: 1. Perform other related duties or assignments as directed. Competencies: - Communication - Customer Service - Integrity/Ethics - Interpersonal Skills - Quality - Risk Management - Strategic Thinking/Management - Teamwork Skills: - Ability to work under pressure - Accuracy and attention to detail - Effective communication - Extensive knowledge of the banking sector in Qatar and the region - Knowledge of Retail Banking Industry and branch banking - Numerical skills - Risk Management - Time Management skills Education: - Degree in Business Administration

Customer Service Agent

Job Description: Treasury Sales Specialist Job Summary: As a Treasury Sales Specialist, you will independently provide coverage to the bank's customers, focusing on wholesale transactions in the buying and selling of foreign exchange and distributing various Treasury products. This role involves a relationship management approach to support business development objectives aligned with the bank's strategy. Key Accountabilities: Treasury Sales and Structuring: 1. Sell treasury products to existing and new customers, generating fee revenue for the bank. 2. Independently price and structure FX and Interest Rate Derivatives in response to clients' needs. 3. Conduct joint sales calls with Relationship Managers to understand and meet clients' needs, achieve sales targets, and solicit business from corporate, retail, and private banking clients. 4. Train Relationship Managers and/or branch managers on treasury products to enhance effective product selling. Treasury Sales Management: 1. Originate and support deal-flow between Trading and clients, focusing on establishing pricing and executing treasury deals. 2. Proactively respond to treasury-related customer inquiries and complaints, ensuring timely resolution. Competencies: - Creativity/Innovation - Customer Focus - Global Perspective - Integrity/Ethics - Job Knowledge - Negotiation Skills - Problem Solving/Analysis - Product Knowledge - Productivity - Quality - Results Focus - Sense of Urgency - Strategic Thinking/Management Skills: - Ability to interact with internal and external stakeholders - Ability to work under pressure - Change Management - Competitive Analysis - Industry Knowledge - Strategic Planning Education and Experience: - Bachelor's degree in Finance, Business, or a related field. - Proven experience in Treasury Sales and Structuring. - Knowledge of financial markets, foreign exchange, and interest rate derivatives.

Job Title: As a Receptionist at our Abu Dhabi branch office, you will play a crucial role in making a positive impression on our employees and visitors by delivering excellent service at the reception desk. Your responsibilities will include warmly welcoming and assisting visitors, addressing their needs and inquiries. You will also handle incoming calls professionally, directing them to the appropriate departments or taking messages when needed. Your attention to detail and professional demeanor will help create a welcoming environment for all who enter our office. Responsibilities: Ensure the reception area is organized and well-stocked with necessary stationery and materials. Provide basic and accurate information in person, as well as via phone and email. Direct visitors to the appropriate individuals and offices. Maintain office security by adhering to safety procedures, controlling access through the reception desk, and issuing visitor badges. Handle other clerical receptionist duties as required. Manage company-provided accommodations, including searching for, securing, and furnishing new apartments, as well as handling lease renewals. Coordinate with the HR Department concerning accommodation and transportation requirements for new hires and visitors. Update the company intranet site with the latest news and information. Manage incoming and outgoing post and courier deliveries. Organize company events, special celebrations, dinners, and more.

Receptionist

Job Title: Data Analyst Job Summary: The Data Analyst plays a pivotal role in collecting, processing, and analyzing data to provide valuable insights that drive informed business decisions. The position involves utilizing analytical tools, interpreting data trends, and collaborating with cross-functional teams to enhance overall business performance. Key Responsibilities: 1. Collect and process large datasets from various sources. 2. Analyze data to identify trends, patterns, and correlations. 3. Interpret data and present actionable insights to stakeholders. 4. Collaborate with different departments to understand business requirements. 5. Develop and maintain data models, databases, and dashboards. 6. Ensure data accuracy, completeness, and integrity. 7. Identify areas for improvement in data collection and analysis processes. 8. Provide recommendations based on data analysis to support decision-making. 9. Stay updated on industry trends and best practices in data analysis. 10. Collaborate with IT and other teams to implement data solutions. Skills: - Proficient in data analysis tools and techniques. - Strong analytical and critical thinking skills. - Excellent problem-solving abilities. - Detail-oriented with a focus on data accuracy. - Effective communication skills for presenting findings and insights. - Ability to work independently and collaboratively in a team. - Familiarity with data visualization tools. - Programming skills (e.g., Python, R, SQL) are a plus. Qualifications: - Bachelor's degree in Data Science, Statistics, Computer Science, or a related field. - Proven experience as a Data Analyst in a professional setting. - Familiarity with data modeling and database management. Benefits: - Competitive salary and benefits package. - Opportunities for professional development and training. - Collaborative and dynamic work environment.

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