We create game-changing customer journeys that help brands grow, across the world and into the future. We understand customers better than anyone else can. Within billions of data-points, our engineers find and harness the insight to craft experiences that touch hearts and move markets. We believe in creating experiences that go beyond Wow; combining human talent with artificial intelligence to design, build and run truly integrated customer journeys, at scale, across the entire enterprise. Whether you’re a small company with big ideas or a leading global brand, we’re not just your next-door neighbor, we’re everyone’s, everywhere. It doesn’t matter if your customer journey spans channels, technology, or even oceans – we’ve got you covered. We’re behind the scenes of the brands you rely on every day. So chances are, we’ve already met!

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Job Title: Customer Service/Technical Support Advisor Job Description: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Reimagine your career at Concentrix! Do you have good knowledge of English? Are you an IT expert? Then you could be perfect for our Tech Specialist role in our Maadi site! As a result of our incredible growth, we’re looking for exceptional people to join our lively, fun-loving team join us in Concentrix Egypt sites to support us in providing extraordinary experiences for some of the world’s biggest and most well-known brands. Technical Specialist Opportunities: Our Tech Specialists have great English, IT skills and are very Tech Savvy. This technical support role is perfect for graduates in programming, web scripting, or holds CCNP / CCNA certifications. At Concentrix, we help you build your dream career! We offer: - Competitive remuneration with Reward and Recognition programs - Comprehensive initial training and onboarding - Constant support from your colleagues with coaching and mentoring opportunities - Professional Development and Career Navigation programs to map out the steps in your development - Health and Wellbeing initiatives - Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Corporate discounts, and many more. Location: EGY Cairo Maadi Location Language Requirements: English Time Type: Full time

Customer Service/ Technical Support Advisor

Job Title: Customer Service/Technical Support Advisor - Spanish Job Description: Due to our incredible growth, we’re looking for Customer Service Advisors with Spanish language skills to help us deliver exceptional customer experiences for some of the world’s biggest and most well-known brands. As a Customer Service Advisor within our friendly and supportive team, you will be responsible for: - Handling incoming inquiries from Spanish customers via the phone, email, and online. - Providing support for customers to effectively resolve their queries. - Using your knowledge of your client products and/or service to enhance sales, brand loyalty, and the customer experience. - Updating our systems with complete and accurate details regarding your customer interactions. Your Benefits: - A bright, modern and exciting place to work, with excellent staff facilities - Performance-related pay - Voluntary Medical plan - Transportation allowance - Life insurance - Annual reward and recognition events - Holiday pay - Access to training and development opportunities Your Skills: We know that customer service isn’t for everyone. To be considered for this role, we’ll need you to have the following: - Excellent Spanish communication and interpersonal skills (written &amp; verbal) - High school diploma - 3 - 6 six months of relevant Customer Service experience (preferred) - Highly motivated and strong work ethic. - Courteous, friendly, and professional manner - Strong computer skills and attention to detail - Ability to work to deadlines and targets - Flexibility in your approach to work to meet the changing needs of the business - Ability to work as a team member, as well as independently This is a great opportunity for someone looking to join a vibrant, growing, global business where you will have the opportunity to take advantage of excellent learning, development, and career opportunities as well as become part of a highly professional and fantastic team. Do not miss this great job opportunity! Apply now: Hours: 40 hours/week on a rotational shift pattern. Location: Egypt, Cairo RHQ Language Requirements: Spanish Time Type: Full time

Customer Service/Technical Support Advisor - Spanish

Job Title: Customer Service/Technical Support Advisor Job Description: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities: - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer - Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer - Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures - Maintain basic knowledge of client products and/or services - Prepare complete and accurate work including appropriately notating accounts as required - Participate in activities designed to improve customer satisfaction and business performance - Offer additional products and/or services - Track, document and retrieve information in call tracking database - Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff Candidate Profile: - High school diploma with three to six months of relevant experience preferred - Courteous with strong customer service orientation - Strong computer navigation skills and PC Knowledge - Ability to effectively communicate, both written and verbally - Dependable with strong attention to detail - Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly - Tolerance for repetitive work in a fast-paced, high production work environment - Ability to work as a team member, as well as independently - Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner - Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required. Career Framework Role: Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels. Location: Egypt, Cairo RHQ Language Requirements: Portuguese Time Type: Full time

Customer Service/Technical Support Advisor (Portuguese )

Job Title: Customer Service/Technical Support - Czech Job Description: Essential Functions/Core Responsibilities: - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer - Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer - Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures - Maintain basic knowledge of client products and/or services - Prepare complete and accurate work, including appropriately notating accounts as required - Participate in activities designed to improve customer satisfaction and business performance - Offer additional products and/or services - Track, document, and retrieve information in the call tracking database - Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff Candidate Profile: - High school diploma with three to six months of relevant experience preferred - Courteous with strong customer service orientation - Strong computer navigation skills and PC Knowledge - Ability to effectively communicate, both written and verbally - Dependable with strong attention to detail - Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly - Tolerance for repetitive work in a fast-paced, high production work environment - Ability to work as a team member, as well as independently - Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner - Ability to rotate shifts, as needed - Based on location and/or program, additional experience/skills may be required - Job requirements may vary by country and will not contravene any local laws Career Framework Role: - Has program required a basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. - Works with close supervision and clearly defined procedures. - Starting to demonstrate familiarity with client terminology, operating standards, and procedures. - Starter without sustained metric performance levels. Disclaimer: - The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. - Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic. Location: - Egypt, Cairo RHQ Language Requirements: - Czech

Customer Service/Technical Support

Job Title: Customer Service/Technical Support Advisor - German - Alexandria - Job Description: Due to our incredible growth, we’re looking for Customer Service Advisors with German language skills to help us deliver exceptional customer experiences for some of the world’s biggest and most well-known brands. As a Customer Service Advisor within our friendly and supportive team, you will be responsible for: - Handling incoming inquiries from German customers via the phone, email, and online. - Providing support for customers to effectively resolve their queries. - Using your knowledge of your client products and/or service to enhance sales, brand loyalty, and the customer experience. - Updating our systems with complete and accurate details regarding your customer interactions. Your Benefits: - Competitive salary - Customer Service German Only 13,000 to 15,000 EGP Gross. - Customer Service German and English 14,000 to 16,000 EGP Gross. - Technical Support German and English 17,000 to 19,000 EGP Gross. - A bright, modern and exciting place to work, with excellent staff facilities - Performance-related pay - Voluntary Medical plan - Transportation allowance - Life insurance - Annual reward and recognition events - Holiday pay - Access to training and development opportunities Your Skills: We know that customer service isn’t for everyone. To be considered for this role, we’ll need you to have the following: - Excellent German communication and interpersonal skills (written &amp; verbal) - High school diploma - 3 - 6 six months of relevant Customer Service experience (preferred) - Highly motivated and strong work ethic. - Courteous, friendly, and professional manner - Strong computer skills and attention to detail - Ability to work to deadlines and targets - Flexibility in your approach to work to meet the changing needs of the business - Ability to work as a team member, as well as independently This is a great opportunity for someone looking to join a vibrant, growing, global business where you will have the opportunity to take advantage of excellent learning, development and career opportunities as well as become part of a highly professional and fantastic team. Do not miss this great job opportunity! Apply now: Hours: 40 hours/week on a rotational shift pattern. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic. Location: Egypt, Cairo RHQ Language Requirements: German

Customer Service/Technical Support Advisor - German - Alexandria

Job Title: Customer Service Representative - English Job Description: Due to our incredible growth, we’re looking for Customer Service Advisors with English language skills to help us deliver exceptional customer experiences for some of the world’s biggest and most well-known brands. As a Customer Service Advisor within our friendly and supportive team, you will be responsible for: - Handling incoming inquiries from English customers via the phone, email, and online. - Providing support for customers to effectively resolve their queries. - Using your knowledge of your client's products and/or service to enhance sales, brand loyalty, and the customer experience. - Updating our systems with complete and accurate details regarding your customer interactions. Your Benefits: - A bright, modern, and exciting place to work, with excellent staff facilities. - Performance-related pay. - Voluntary Medical plan. - Transportation allowance. - Life insurance. - Annual reward and recognition events. - Holiday pay. - Access to training and development opportunities. Your Skills: We know that customer service isn’t for everyone. To be considered for this role, we’ll need you to have the following: - Excellent English communication and interpersonal skills (written &amp; verbal). - High school diploma. - 3-6 months of relevant Customer Service experience (preferred). - Highly motivated and strong work ethic. - Courteous, friendly, and professional manner. - Strong computer skills and attention to detail. - Ability to work to deadlines and targets. - Flexibility in your approach to work to meet the changing needs of the business. - Ability to work as a team member, as well as independently. This is a great opportunity for someone looking to join a vibrant, growing, global business where you will have the opportunity to take advantage of excellent learning, development, and career opportunities as well as become part of a highly professional and fantastic team. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic. Language Requirements: English

Customer Service Representative - English

Job Title: Customer Service/Technical Support - Polish Job Description: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities: - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer - Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer - Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures - Maintain basic knowledge of client products and/or services - Prepare complete and accurate work including appropriately notating accounts as required - Participate in activities designed to improve customer satisfaction and business performance - Offer additional products and/or services - Track, document and retrieve information in call tracking database - Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Candidate Profile: - High school diploma with three to six months of relevant experience preferred - Courteous with strong customer service orientation - Strong computer navigation skills and PC Knowledge - Ability to effectively communicate, both written and verbally - Dependable with strong attention to detail - Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly - Tolerance for repetitive work in a fast-paced, high production work environment - Ability to work as a team member, as well as independently - Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner - Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required. Career Framework Role: Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic. Location: Egypt, Cairo RHQ Language Requirements: Polish

Customer Service/Technical Support - Polish

Job Title: Customer Service/Technical Support Advisor - Alexandria Job Description: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding the client's product or services. Are you a Bilingual English/French Speaker? Then you could be perfect for our Customer Care and Technical Support roles in Alexandria! As a result of our incredible growth, we’re looking for Bilingual speakers to join our lively, fun-loving team join us in Concentrix Egypt sites to support us in providing exceptional experiences for some of the world’s biggest and most well-known brands. Customer Care Opportunities: Our Customer Care teams are responsible for providing exceptional customer experiences via various channels – this could be supporting customers with anything from booking a fantastic holiday to arranging returns for that new pair of sneakers. Technical Support Opportunities: Our Technical Support advisors help clients resolve any technical issues they might have. If you have a problem-solving mind-set and a passion for technology, then this could be the job for you! Reimagine your career with Concentrix! We offer: - Competitive remuneration with Reward and Recognition programs - Comprehensive initial training and onboarding - Constant support from your colleagues with coaching and mentoring opportunities - Professional Development and Career Navigation programs to map out the steps in your development - Health and Wellbeing initiatives - Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Corporate discounts, and many more. Apply now, and one of our Talent Acquisition Specialists will be in contact to discuss the best opportunities for you! Location: EGY Alexandria - 5th Floor, Matajer Tower 2, 51 - 61 Fawzi Moaz Street, Smouha, Sidi Gaber Language Requirements: English Time Type:

Customer Service/ Technical Support Advisor - Alexandria

Job Title: Customer Acquisition Specialist Job Description: The Customer Acquisition Specialist interfaces with businesses via outbound calls for the purpose of selling products and services, including fiber. This position is responsible for processing business orders and sales, providing/receiving information, selling client products/services, as well as providing basic customer service support. Essential Functions/Core Responsibilities: - Achieving specific sales targets and maximizing sale opportunities on each and every call. - Use non-scripted probing techniques to determine business needs and offer the most appropriate product or service to address their needs. - Maintain broad knowledge of products, pricing, promotions, and procedures. - Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’). - Greet business customers in a courteous, friendly, and professional manner using agreed-upon procedures. - Listen attentively to business customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer. - Clarify business customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer. - Prepare complete and accurate work including appropriately notating accounts as required. - Participate in activities designed to improve business customer satisfaction and sales performance. Candidate Profile: - High school diploma with 12 months of sales experience preferred. - Ability to use sales rebuttals. - Courteous with strong customer service orientation. - Strong communication and negotiation skills required. - Ability to effectively communicate, both written and verbally. - Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly. - Strong computer navigation skills and PC Knowledge. - Ability to learn and think conceptually. - Dependable with proficient attention to detail. - Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner. PREFERRED KNOWLEDGE SKILLS, ABILITIES: - Experience in a service industry where outstanding customer service is paramount. - Ability to navigate computer systems and the ability to type. - Has a strong comfort level in conducting Internet searches. - Ability to multitask (i.e., talking, listening, entering and documenting information simultaneously while managing the pace of the call and maintaining focus on the customer). - Great attitude and passion to assist customers. - Strong work ethics (i.e., good attendance, team player, passionate about meeting performance expectations). - Computer savvy (i.e., ability to navigate from system to system with ease AND to multi-task). - Ability to demonstrate patience in all customer contact situations. - Adapts well to constant change. - Very content with having scheduled break and lunch times. - Ability to comprehend information quickly and educate customers with clear and concise delivery. - Maximize opportunity to build rapport with the customer. - Maintain a pleasant and professional tone. - Ability to problem solve by asking relevant probing questions. - Demonstrate active listening by paraphrasing information shared by the customer. - Ability to use available resources to address customer questions. Location: EGY Cairo Egypt-Smart Village Building B2110 Language Requirements: English Time Type: Full time

Customer Acquisition Specialist

Job Title: Portuguese Customer Success Specialist Job Description: The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns. Key Responsibilities: - Manage a high volume of customer contacts and communications through phone and email each day. - Use contact search and productivity tools to verify contact information is accurate. - Conduct health checks at agreed-upon recurring intervals to gauge product satisfaction and value completion. - Develop a level of product knowledge to speak intelligently to customers and address specific objections. - Document and track qualitative feedback and quantifiable measurements through surveys, phone calls, and emails using computer systems. - Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment ("Voice of the Customer"). - Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage. - Work with teams and management to promote a positive customer experience. Location: EGY Cairo Egypt-Smart Village Building B2110 Language Requirements: Portuguese (Required) Time Type: Full time

Portuguese Customer Success Specialist

Job Title: Associate Customer Success Specialist - French Job Description: The Associate Customer Success Specialist supports an existing customer base with a low to moderate level of complexity to cultivate and build strong customer relationships over the customer lifecycle, ensuring customer satisfaction and engagement. The role involves developing a moderate level of product or service knowledge to support low to moderate customer questions and concerns. The focus is primarily on maintaining positive customer relations, with an emphasis on resolving low to moderate objections or transactions. The role also involves collaborating with Global Sales Delivery teams to meet customer expectations and capturing the voice of the customer for the assigned client. Essential Functions - Duties and Responsibilities: - Manage a high volume of customer contacts through phone and email daily. - Utilize contact search and productivity tools to verify accurate contact information. - Conduct health checks at agreed-upon intervals to assess product satisfaction and value attainment. - Develop a good level of product knowledge to address customer inquiries and objections effectively. - Document and track qualitative feedback and quantifiable measurements through surveys, phone calls, and emails using computer systems. - Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment (Voice of the Customer). - Initiate steps through appropriate communication channels to address customer concerns and roadblocks. - Ensure a high level of professionalism during all interactions with customers and prospects. - Collaborate with cross-functional teams and management to drive a superior customer experience. - Follow established procedures and guidance from more senior staff. - Other duties as assigned and necessary. Qualifications: Required Qualifications: - Effective communication skills in a fast-paced environment. - Aptitude to learn new technology. - Solid knowledge of Microsoft Office programs. - Ability to follow instructions, call scripts, and adhere to defined processes. - Excellent communication skills (verbal and written). Preferred Qualifications: - Bachelor’s degree/diploma preferred. - Prior experience working in customer service preferred. - Prior experience in a high-volume calling environment preferred. Location: EGY Cairo Egypt-Smart Village Building B2110 Language Requirements: French Time Type: Full time

Associate Customer Success specialist - French

Job Title: Technical Support Advisor - French Speaker Job Description: The Advisor II, Technical Support responds to basic to complex inquiries of a technical nature, including hardware/software or other designated client products. This position assists external/internal users of the client's technical products or services by answering questions and solving problems involved in their use. Essential Functions/Core Responsibilities: - Assist external/internal users of the client's technical products or services; identify, investigate, research, and provide resolution to user questions and problems. - Troubleshoot basic to complex customer issues that are technical in nature, including hardware, software, networking, or other designated client products. - Follow the appropriate escalation path to resolve technical issues, including making follow-up outbound calls to customers or other parties as needed. - Solve problems that are generally unstructured and require extensive use of conceptual thinking skills. - Serve as a resource to other support personnel. - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’). - Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures. - Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer. - Clarify customer requirements; probe for understanding. - Prepare complete and accurate work, including appropriately notating accounts as required. - Participate in activities designed to improve customer satisfaction and business performance. - Log all incoming calls and accurately complete case notes in the call tracking database. Candidate Profile: - High School Diploma and one year of relevant experience preferred. - Achieve and maintain recognized and applicable technical certification(s). - Relevant technical expertise related to the program (i.e. hardware, software, networking, data storage, troubleshooting, repair, and sales). - Advanced knowledge of client technical systems. - Courteous with strong customer service orientation. - Ability to effectively communicate, both written and verbally. - Ability to learn, including strong problem-solving skills. - Dependable with proficient attention to detail. - Skilled in multitasking, including the ability to be flexible and adapt to changes quickly. - Ability to work as a team member, as well as independently with minimal supervision. - Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner. - Able to rotate shifts, as needed. - Based on location and/or program, additional experience/skills may be required. - Job requirements may vary by country and will not contravene any local laws. Career Framework Role: Has the program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels. Supplemental Geographical Information: - Germany: This job description does not apply to employees in Germany. - Philippines: - Minimum of two years of college education in a related technical discipline with at least six months of call center experience or equivalent. - Ability to think clearly and can explain simple issues effectively, both written and verbally. - Ability to resolve moderate to difficult technical issues. - Ability to learn client technical systems. - India: - Ability to effectively communicate, both written and verbally. - Listen attentively to customer needs and concerns; demonstrate empathy. - Clarify customer requirements; probe for and confirm understanding of requirements or problem. - Confirm customer understanding of the solution and provide additional customer education as needed. - Ability to learn, including strong problem-solving skills. - Demonstrate strong probing and problem-solving skills. - Should be able to handle complex queries. - Should be able to resolve customer queries independently. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic. Language Requirements: French

Technical Support Advisor - French Speaker

Job Title: Technical Support Advisor - English Speaker Due to our incredible growth, we’re looking for Customer Service Advisors with English language skills to help us deliver exceptional customer experiences for some of the world’s biggest and most well-known brands. As a Technical Support Advisor within our friendly and supportive team, you will be responsible for: - Handling incoming inquiries from English customers via the phone, email, and online. - Providing support for customers to effectively resolve their queries. - Using your knowledge of your client's products and/or services to enhance sales, brand loyalty, and the customer experience. - Updating our systems with complete and accurate details regarding your customer interactions. Your Benefits: - A bright, modern, and exciting place to work, with excellent staff facilities. - Performance-related pay. - Voluntary Medical plan. - Transportation allowance. - Life insurance. - Annual reward and recognition events. - Holiday pay. - Access to training and development opportunities. Your Skills: We know that customer service isn’t for everyone. To be considered for this role, we’ll need you to have the following: - Excellent English communication and interpersonal skills (written &amp; verbal). - High school diploma. - 3 - 6 months of relevant Customer Service experience (preferred). - Highly motivated and strong work ethic. - Courteous, friendly, and professional manner. - Strong technical skills and attention to detail. - Ability to work to deadlines and targets. - Flexibility in your approach to work to meet the changing needs of the business. - Ability to work as a team member, as well as independently. This is a great opportunity for someone looking to join a vibrant, growing, global business where you will have the opportunity to take advantage of excellent learning, development, and career opportunities as well as become part of a highly professional and fantastic team.

Technical Support Advisor - English Speaker

Job Title: Customer Service The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Key Responsibilities: - Handle incoming inquiries from customers via phone, email, and online. - Provide support to customers to effectively resolve their queries. - Use knowledge of client products and/or services to enhance sales, brand loyalty, and customer experience. - Update systems with complete and accurate details regarding customer interactions. Requirements: - Bilingual with a good knowledge of English and proficiency in one of the following languages: German, Italian, French, Spanish, Portuguese, Russian, Hebrew, Czech, Turkish, Arabic. - Previous experience in customer service or technical support is preferred. - High school diploma. - Highly motivated with a strong work ethic. - Courteous, friendly, and professional manner. - Strong computer skills and attention to detail. - Ability to work in a team and independently. - Flexibility in approach to work to meet the changing needs of the business. Language Requirements: English

Customer Service

Job Title: Tier III Technical Support Advisor - English Speaker Due to our incredible growth, we’re looking for Customer Service Advisors with English language skills to help us deliver exceptional customer experiences for some of the world’s biggest and most well-known brands. As a Technical Support Advisor within our friendly and supportive team, you will be responsible for: - Handling incoming inquiries from English customers via the phone, email, and online. - Providing support for customers to effectively resolve their queries. - Using your knowledge of your client's products and/or services to enhance sales, brand loyalty, and the customer experience. - Updating our systems with complete and accurate details regarding your customer interactions. Your Benefits: - A bright, modern, and exciting place to work, with excellent staff facilities - Performance-related pay - Voluntary Medical plan - Transportation allowance - Life insurance - Annual reward and recognition events - Holiday pay - Access to training and development opportunities Your Skills: We know that customer service isn’t for everyone. To be considered for this role, we’ll need you to have the following: - Excellent English communication and interpersonal skills (written &amp; verbal) - High school diploma - 3 - 6 six months of relevant Customer Service experience (preferred) - Highly motivated and strong work ethic. - Courteous, friendly, and professional manner - Strong technical skills and attention to detail - Ability to work to deadlines and targets - Flexibility in your approach to work to meet the changing needs of the business - Ability to work as a team member, as well as independently

Tier III Technical Support Advisor - English Speaker

Job Title: Technical Support Advisor - German Job Description: The Advisor II, Technical Support responds to basic to complex inquiries of a technical nature, including hardware/software or other designated client products. This position assists external/internal users of the client's technical products or services by answering questions and solving problems involved in their use. Essential Functions/Core Responsibilities: - Assist external/internal users of the client's technical products or services; identify, investigate, research, and provide resolution to user questions and problems - Troubleshoot basic to complex customer issues that are technical in nature, including hardware, software, networking, or other designated client products - Follow the appropriate escalation path to resolve technical issues; including making follow-up outbound calls to customers or other parties as needed - Solve problems that are generally unstructured and require extensive use of conceptual thinking skills - Serve as a resource to other support personnel - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures - Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer - Clarify customer requirements; probe for understanding - Prepare complete and accurate work, including appropriately notating accounts as required - Participate in activities designed to improve customer satisfaction and business performance - Log all incoming calls and accurately complete case notes in the call tracking database Candidate Profile: - High School Diploma and one year of relevant experience preferred - Achieve and maintain recognized and applicable technical certification(s) - Relevant technical expertise related to the program (i.e., hardware, software, networking, data storage, troubleshooting, repair, and sales) - Advanced knowledge of client technical systems - Courteous with a strong customer service orientation - Ability to effectively communicate, both written and verbally - Ability to learn, including strong problem-solving skills - Dependable with proficient attention to detail - Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly - Ability to work as a team member, as well as independently with minimal supervision - Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner - Able to rotate shifts, as needed - Based on location and/or program, additional experience/skills may be required - Job requirements may vary by country and will not contravene any local laws Career Framework Role: - Has a program required a basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. - Works with close supervision and clearly defined procedures. - Starting to demonstrate familiarity with client terminology, operating standards, and procedures. - Starter without sustained metric performance levels. Supplemental Geographical Information: - GERMANY - This job description does not apply to employees in Germany. - PHILIPPINES - Minimum of two years of college education in a related technical discipline with at least six months of call center experience or equivalent - Ability to think clearly and can explain simple issues effectively, both written and verbally - Ability to resolve moderate to difficult technical issues - Ability to learn client technical systems - INDIA - Ability to effectively communicate, both written and verbally - Listen attentively to customer needs and concerns; demonstrate empathy - Clarify customer requirements; probe for and confirm understanding of requirements or problem - Confirm customer understanding of the solution and provide additional customer education as needed - Ability to learn, including strong problem-solving skills - Demonstrate strong probing and problem-solving skills - Should be able to handle complex queries - Should be able to resolve customer queries independently

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