Network Engineer | Group Technology & Digital Platform

Job Title: Network Engineer | Group Technology & Digital Platform

Overview of the Role:

The Network Engineer will provide technical expertise to support network infrastructure. The responsibilities include managing, operating, supervising, and implementing all network infrastructure components. Additionally, the role involves designing, reviewing, configuring, and project managing network projects for all business lines in Egypt.

What You Will Do:

Application Integration:
- Deploy network solutions (LAN/WAN/WIFI/Security).
- Manage network infrastructure with Cisco Routers, Switches, Firewalls, and access points.
- Handle incidents and provide timely resolution with minimal business impact.
- Perform changes across the LAN and WIFI infrastructure.
- Perform software upgrades & hardware refresh of network devices.
- Support key projects to ensure successful completion.
- Report project activities and manage internal stakeholders.
- Collaborate with other IT professionals, including L1 Network Engineers, Network Architects, System Administrators, vendors, and third-party providers.
- Provide support during IT and security audits and any other compliance reviews.
- Manage suppliers and coordinate to resolve technical issues.
- Interact with remote users/end-users to resolve technical issues.
- Provide support for IP Telephony system.
- Provide support for structured cabling network infrastructure.
- Vendor management for network project implementation and issue resolution.

Incident & Service Request Management:
- Resolve assigned incidents and service requests within agreed SLA’s.
- Handle business-critical incidents, engaging vendors and coordinating with other teams for speedy resolution.
- Prepare root cause analysis and implement remedial measures to avoid incident recurrence.
- Assist cross-functional teams for speedy incident resolution.

Continuous Improvement Initiative:
- Evaluate the effectiveness and efficiency of existing networks and implement solutions for improvement.
- Identify network equipment reaching end-of-support and plan upgrades.
- Periodic review of network capacity report and recommend upgrades.
- Conduct health checks of networks, review reports, and implement recommendations.
- Plan and upgrade the network to the latest versions.

Other Key Responsibilities:
- Maintain documentation of network architecture and configurations.
- Conduct periodic knowledge transfer sessions for Systems Engineers and other teams.
- Mentor and provide guidance to System Engineers.
- Identify and provide mitigating options for infrastructure-related risks.
- Provide execution and delivery support related to technology solution delivery.
- Plan and deliver network expansion for all businesses in Egypt in coordination with the IT head office in Dubai.
- Maintain the operations of the existing networks.
- Manage the network operations team to ensure smooth network operations and timely issue resolution.
- Work closely with network consultants and development teams to ensure network plans and designs meet standards and business requirements.

Skills:

Required Skills to be Successful:
- 6-8 years of experience in supporting and implementing IT network and security infrastructure in a large organization, preferably in real estate and/or retail.
- Experience in Cisco routing and switching, access points, and IP telephony.
- Network project management experience.

About the Team:

The role will report to the Senior IT Manager and will be based in Cairo Festival City.

What Equips You for the Role:
- A Bachelor’s Degree in Computers, Telecommunication, or a related discipline.
- Cisco Certificates: both CCNA, CCNP.
- Knowledge of ITIL practices.
- Expertise in implementing and providing operational support for network and security infrastructure in a large organization.
- Strong experience in network planning, design, configuration, and operations.
- Strong IT network project management skills.
- Configure switches, routers, and other network devices as needed to support the organization's operations. This could include setting up VLANs, configuring routing protocols, and managing network security.
- Strong understanding of TCP/IP, Routing, Switching, and Network Security.
- Experience in configuring, managing, and troubleshooting BGP, OSPF, EIGRP.
- Understanding of WAN Optimization solutions.
- Cisco SDWAN experience is required.

About Us
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance.

Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.