uqudo’s mission is to develop cross-border and cross-industry digital ecosystems where the user is in control of their data. Building an inclusive, trust-worthy and sustainable internet of everything for all people and planet, uqudo is aligned with the United Nation’s Sustainability Development goals to provide legal identity for all. With an award-winning platform, uqudo pushes the innovation and global adoption of standards for onboarding and digital identity, driving digital transformation at a global scale with the focus on trust-worthy data sharing. Additionally, uqudo has been the recipient of numerous awards from the European Union, the UAE and the Kingdom of Saudi Arabia. uqudo adopts advanced digital identity technology including biometrics, certified 3D liveness detection, NFC-based passport reading, cognitive document analysis, AI and blockchain. This enables users to experience a fast, secure and frictionless onboarding process whilst protecting the organisation from fraudulent activities simultaneously ensuring the organisations are fully compliant with KYC, AML and CDD regulations. uqudo has delivered, and is in the process of delivering, major projects ranging from startups to multinational organisations. With headquarters in UK, uqudo is an international company with offices in the UAE, the Kingdom of Saudi Arabia and Thailand.

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Job Title: Software Operations Manager We are a leading, multi-award-winning Identity Access Management (IAM) Startup. Uqudo was born with a mission to rid the digital world of fraudulent identities, instilling trust in digital transactions where interactions are essentially anonymous. Founded by a team of identity experts, Uqudo has a long heritage of delivering large-scale, high-quality projects with success stories in digital federal national identity programs, national driving license systems, and national electronic passport programs. As a natural progression of these successes, Uqudo has reinvented itself as an intelligent AI-based identity layer that’s future-proof, dynamic, and secure. Our talented and diverse workforce spans 18 nationalities across 7 countries, with all of our opportunities offered as either fully remote or with hybrid working flexibility. What do we Value? Trust is at the center of our mission, our product, and our culture. We are honest and transparent in all of our interactions, with our customers, and with each other. And we trust our employees to make good decisions for themselves and for Uqudo. We care - more - always - about each other, our customers, and our community. We encourage all of our employees to achieve and maintain their version of excellence through an empowering management culture. The Position: We are seeking a forward-thinking Operations Manager to oversee our Operations Support team. This pivotal role focuses on ensuring that support tickets are efficiently and effectively resolved, maintaining the high quality and reliability of our IAM integrations. The successful candidate will not only manage a team of dedicated IAM Operations Engineers but also ensure our systems meet the evolving needs of our users and business. Key Responsibilities: - Lead and manage the Operations Support team, focusing on the rapid and empathetic resolution of support tickets. - Ensure operational procedures and practices are in place for managing and resolving tickets within agreed service levels. - Oversee the daily operations, prioritizing workload and resources to meet or exceed service level agreements (SLA) and customer expectations. - Facilitate a culture of high performance and continuous improvement within the team, aiming for excellence in operational processes and customer service. - Act as a point of escalation for complex or high-priority issues, ensuring they are resolved efficiently while maintaining communication with all stakeholders. - Work closely with customers to understand their challenges and feedback, translating this into actionable insights to improve service delivery. - Monitor and report on support metrics, identifying trends and implementing strategies to reduce ticket volumes and improve resolution times. - Collaborate with cross-functional IT stakeholders to ensure a seamless support experience, integrating cybersecurity, infrastructure, and application development considerations into support processes. Required Experience and Qualifications: - Proven experience in operational or team management, ideally within an IT support or technical service environment. - Strong leadership skills, with a track record of managing teams to achieve operational targets and improve customer satisfaction. - Excellent problem-solving abilities, capable of leading a team to address and resolve user issues promptly. - Exceptional communication and interpersonal skills, with the ability to interact effectively with both technical teams and non-technical stakeholders. - Experience with service level agreements (SLAs) and customer service best practices. - An understanding of basic IT and cybersecurity concepts. - Experience in managing support within an IAM environment or similar technology-focused area. - Familiarity with ticketing systems and support software tools. Uqudo is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, colour, religion, gender, sexual orientation, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state, or local laws.

Software Operations Manager-Remote

Title: IAM Software Engineer Why Uqudo? Uqudo is a renowned, multi-award-winning Identity Access Management Startup dedicated to combatting fraudulent identities in the digital realm. Our mission is to instill trust in digital transactions, fostering reliability in anonymous interactions. Founded by a team of identity experts, Uqudo boasts a rich legacy of successfully delivering large-scale, high-quality projects, including digital federal national identity programs, national driving license systems, and national electronic passport programs. Evolving from these triumphs, Uqudo has transformed into an intelligent AI-based identity layer, promising future-proof, dynamic, and secure solutions. Our talented and diverse workforce spans 18 nationalities across 7 countries, with opportunities available for fully remote or hybrid working arrangements. What do we Value? Trust is the cornerstone of our mission, product, and culture. We prioritize honesty and transparency in all interactions, fostering trust with our customers and within our team. We empower our employees to make sound decisions for themselves and for Uqudo. We prioritize caring deeply—about each other, our customers, and our community. Our empowering management culture encourages all employees to achieve and maintain excellence on their terms. The Position: We are seeking an IAM Software Engineer to join our dynamic team. In this pivotal role, you will be responsible for the ongoing maintenance, troubleshooting, and progressive enhancement of our Identity and Access Management (IAM) solutions. Your contributions will significantly influence our delivery teams, guiding them toward design principles that prioritize high system availability, outstanding performance, and resilient application functionality. Key Responsibilities: - Conduct meticulous ongoing maintenance and troubleshooting to continually enhance IAM solutions. - Provide strategic direction to delivery teams, emphasizing design principles that elevate system availability, performance, and resilience. - Administer the operations and system management of production environments to fulfill SLAs (Service Level Agreements) and operational benchmarks. - Promptly and accurately address user support tickets, prioritizing efficient, empathetic responses. - Proactively engage with customers to deeply understand their issues, leveraging follow-up dialogues and targeted questioning. - Vigilantly monitor technical environments to identify and preempt potential issues before they escalate. - Analyze patterns in technical challenges to recommend improvements in processes and systems to management. - Collaborate extensively with IT stakeholders across cybersecurity, infrastructure, and application development domains to ensure seamless customer support. Key Requirements: - Profound knowledge of Core Java, server-side Java technologies, and REST APIs. - Understanding of IAM concepts, including standard authentication and authorization protocols. - Practical experience with Kubernetes, Docker, and Linux/Unix environments. - Demonstrated skill in collaborating with engineering teams to secure, scale, and enhance system reliability. - Exceptional verbal and written communication capabilities. - Familiarity with IAM platforms like ForgeRock and Ping will be considered an asset. Uqudo is committed to providing equal employment opportunities to all applicants and employees, without regard to race, color, religion, gender, sexual orientation, age, disability, veteran status, or any other protected status in accordance with applicable laws.

IAM Software Engineer

Title: Business Administration Manager Company Overview: Uqudo is a leading provider of identity services, committed to infusing trust into every digital transaction. With a global presence spanning over 70 countries and serving diverse industries, Uqudo is renowned for its expertise in identity management solutions. Backed by venture capital partners in the Middle East, we are dedicated to fostering innovation and excellence in the digital landscape. Role Overview: We are seeking an experienced Business Administration Manager to oversee critical functions within our organization. Reporting directly to the COO, you will be responsible for managing procurement, legal affairs, administration, remote employee management, and insurance. The ideal candidate will have a proven track record of leadership and strategic insight in operations management. Key Responsibilities: 1. Procurement Optimization: - Oversee procurement processes and supplier management to ensure timely and cost-effective acquisition of goods and services. 2. Legal Affairs Management: - Manage legal affairs, including contract negotiation, compliance, and risk management with support from Legal Counsel. 3. Administrative Functions: - Lead administrative functions such as facilities management, office operations, vendor relationships, and commercial proposals. 4. Insurance Coordination: - Coordinate insurance policies and claims management to mitigate organizational risks and ensure adequate coverage. 5. Budget Management: - Develop and manage budgets for operational expenses, identifying cost-saving opportunities and optimizing resource allocation. 6. Leadership and Guidance: - Provide leadership and guidance to the operations team, fostering a culture of accountability, collaboration, and excellence. 7. Industry Awareness: - Stay informed about industry trends, regulations, and best practices to ensure operational compliance and effectiveness. Qualifications: - Bachelor's degree in Business Administration, Operations Management, or related field; advanced degree preferred. - Experience working within a Series A or above venture-backed company. - 10+ years of progressive experience in operations and administration, with a focus on procurement, legal, and employee management. - Strong understanding of procurement best practices, contract law, and regulatory compliance. - Excellent leadership and communication skills. - Strategic thinker with the ability to anticipate challenges and develop proactive solutions. - Experience working in a fast-paced, high-growth environment is preferred. - Relevant certifications (e.g., CSCP, PMP) are a plus.

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