Customer Service Representative

Responsibilities

- Gauge client requirements to offer the perfect solution through fruitful interaction.
- Utilize available resources to offer precise information in a clear and concise manner.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
- Collaborate with managers to stay informed about changes in company rules and new projects.
- Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Skills

- Previous association with a company in the role of a customer service executive or representative.
- Adept in using customer relationship management software to offer the best client services.
- Good listening skills with fluent communication to address all concerns and doubts of the customers.
- Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
- Ability to multi-task, prioritize, and manage time effectively.
- Well-versed in handling digital tools and modern computer hardware.