Sales Supervisor

Job Title: Sales Supervisor

Roles & Responsibilities

Key Responsibilities:

- Work Under Pressure: Ability to work effectively under pressure, meet deadlines, and operate independently with minimal supervision.

- Sales Efficiency: Evaluate and make recommendations to ensure the sales function operates efficiently and cost-effectively.

- Customer Complaint Management: Handle customer complaints with a friendly and composed demeanor, ensuring issues are resolved promptly and effectively.

- Team Leadership: Lead, inspire, and manage a sales team, fostering a positive work environment and driving team performance.

- Communication: Maintain clear and effective communication with team members, customers, and stakeholders.

- Health and Safety: Ensure all health and safety protocols are implemented, maintained, and audited to comply with company standards.

- Administrative Duties: Oversee administrative tasks related to sales, ensuring all procedures and policies are followed correctly.

- Housekeeping Procedures: Ensure that housekeeping procedures are implemented, maintained, and regularly audited to ensure a clean and organized work environment.

- Sales Management: Oversee and manage all aspects of sales operations, including setting targets, monitoring performance, and ensuring customer satisfaction.

- People Development: Focus on the development and leadership of the sales team, providing training, support, and opportunities for growth.

- Financial Management: Manage the financial aspects of the sales function, including budgeting, forecasting, and ensuring profitability.

- Market Development: Identify and pursue new market opportunities to drive sales growth and expand market share.

Desired Candidate Profile

- Qualifications: Business qualification with at least 3 years of experience in a similar role.

- Industry Experience: Experience in the FMCG industry is required.

- Skills: Strong leadership, customer service, interpersonal, and communication skills.

- Financial & Marketing: Proficient in financial management and marketing strategies.

- Analytical Skills: Strong planning, analytical, and organizational skills.

- Computer Literacy: Proficient in MS Office, including Excel.