Marketplace Operations Manager


  • Saudi Arabia


  • SAR 20000 - SAR per month

Job Type

  • Full-Time

Job Description

Job Description

Are you an experienced Marketplace Operations Manager with a passion for driving operational excellence and customer satisfaction in a dynamic marketplace environment? We are seeking a talented individual to lead our Marketplace Operations team, ensuring a premium customer experience, catalyzing growth, and optimizing order book productivity. If you have a strategic mindset, strong leadership skills, and a passion for technology and the gig economy, we invite you to apply.

**Key Accountabilities:**

- Design and implement end-to-end processes for planning, implementing, and managing services, order matching, quality tracking, vendor/service provider accounts management, systems integration, order operations, and customer retention.

- Be a trusted partner for both service providers and clients, improving use-case and service functionality.

- Design and implement vetting processes for the highest seller on-boarding quality.

- Understand the customer journey and constantly test and develop ways to improve it.

- Build and maintain strong, long-lasting customer relationships.

- Design and implement CRM plans and activities, collaborating with the software development team for user-friendly app specifications.

- Lead, nurture, educate, and inspire the Operations team to flawlessly implement the business.

- Monitor and improve KPIs to ensure team performance against aligned targets.

- Work with upper management to align on project plans and support joint operational capabilities with partners.

- Create a culture of innovation through a growth mindset and proactive problem-solving.

- Drive and influence problem-solving activities, demonstrating end-to-end process thinking.

**Job Requirements:**

- 4+ years of experience as a Marketplace Operations Manager.

- Experience in SaaS/B2B/Marketplace companies.

- Bachelor’s degree in business, Supply Chain, or a related field.

- Minimum of 4 years of people/team leadership experience.

- Passion for technology and the gig economy.

- Experience in creating a GTM strategy and execution.

- Excellent written and oral communication skills.

- Familiarity with data system concepts and databases.

- Ability to multitask with an awareness of tight deadlines.


- Team Leadership & Management.

- Strong conceptual and practical understanding of Supply Chain business models.

- Excellent communication skills adaptable to different audiences.

- Financial Acumen.

- Project Management.

- Advanced Excel and PowerPoint.

- Dashboard Creation.

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