We would like to take this opportunity to introduce FALCOR Engineering &amp; Contracting Services, a well-organized establishment in the United Arab Emirates Based in Abu Dhabi. Today FALCOR is fully backed up with sales and technical staff with a large experience in the oil/gas industry.

313.png

Position: Fluent French Customer Support Representative Responsibilities: - Provide customer support in French. - Ensure effective communication and assistance to customers. - Work in rotational shifts for comprehensive coverage. - Attend and complete the fully paid training program.

Customer Service Advisor -French

Job Description: Customer Service Advisor Job Summary: The Customer Service Advisor is the primary point of contact for clients at Branches &amp; Premium Banking Hubs. The role involves addressing customers’ transaction needs, acting as a digital concierge to educate clients on mobile functionality, providing prompt solutions to client complaints, identifying client product needs, and delivering delightful client experiences. The key accountability is to manage and digitize incoming banking transactions, build sustainable relationships with customers, and contribute to achieving sales targets. Key Accountabilities: 1. Manage &amp; Digitize incoming banking transaction traffic at Branches &amp; Premium Banking Hubs. 2. Build sustainable relationships and trust with customers through open and engaged communication. 3. Identify and assess client needs holistically at the point of contact &amp; deliver delightful experiences. 4. Collect customer feedback on product ranges and new releases, prepare reports, and collaborate with product teams for desired solutions. 5. Generate sales leads based on the assessment of client needs. 6. Provide accurate, valid, and complete information using the right tools &amp; processes. 7. Meet personal/customer service team sales targets and call handling quotas. 8. Handle customer complaints, provide appropriate solutions within time limits, and ensure resolution. 9. Follow communication procedures, guidelines, and policies. 10. Track customer experiences across online and offline channels. 11. Collaborate with other Retail teams to enhance customer services and brand awareness. 12. Align customer experience strategies with marketing initiatives, informing customers about new product features. 13. Perform product tests, evaluate after-sales and support services, and facilitate improvements. 14. Document processes, log technical issues, and manage customer compliments and complaints. 15. Identify customer needs and take proactive steps to maintain positive experiences. 16. Develop feedback surveys to continually improve services. 17. Schedule in-person and video meetings with customers &amp; prospects as needed. Skills: - Ability to work under pressure - Accuracy and attention to detail - Effective communication - Extensive knowledge of the banking sector in Qatar and the region - Knowledge of Retail Banking Industry and branch banking - Numerical skills - Risk Management - Time Management skills

Customer Service Advisor

Job Title: Sales Executive Job Description: If you are a motivated and results-driven individual with a UAE driving license, we encourage you to forward your CV to the provided email address. Skills: UAE driving license (mandatory)

Jobs by Location

Popular Searches

Falcon Zinc Metal Industries

Sector

Company size

About Our Company

Job Openings at Falcon Zinc Metal Industries

Stay Updated

Quick Links

Company

Support