At Yolé we pride ourselves on our ZERO DAIRY ZERO SUGAR added ice creams and ZERO SUGAR added frozen yogurt. We make sure that the base of our products are made from natural ingredients, and we never compromise on taste. Taste, Taste and Taste is our priority! Our 100% vegan ice creams are made from oat milk which uses less water, less land and emits less CO2 in its production than traditional ice cream, making it more sustainable for the environment. Delicious Lactose-free that allow all lactose intolerance customers around the world to enjoy Yolé everyday. Our ZERO DAIRY ZERO SUGAR added ice cream is a trailblazer in the industry. We offer a multitude of different products and combinations related to frozen desserts, and we hope to spread the joy of eating our products everywhere. Welcome to the Yolé Family

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Job Title: Architect Project Manager Company Overview: Yolè is a dynamic and innovative food tech brand committed to redefining the guest experience through cutting-edge design and innovative products. With a focus on creating spaces that inspire, engage, and delight, Yolè sets the standard for excellence in the food tech industry with amazing stores that stand out. Role Overview: Yolè is seeking a talented Architect Project Manager to lead the design and execution of upcoming projects. The ideal candidate will possess a unique blend of architectural expertise, project management skills, and a passion for creating exceptional guest experiences that bring the brand to life. Key Responsibilities: - Lead the architectural design process from concept development through construction documentation, ensuring alignment with Yolè's brand identity and vision. - Collaborate with internal stakeholders, external consultants, and vendors to coordinate project requirements and deliverables. - Manage project budgets, timelines, and resources to ensure on-time, on-budget project delivery. - Oversee construction progress, quality control, and adherence to design specifications through remote and physical inspections. - Ensure all contractors meet Yolè's standards for store openings and operational readiness. - Communicate effectively with cross-functional teams to ensure clear understanding and alignment on project objectives and milestones. - Stay updated on industry trends, best practices, and regulatory requirements to inform design decisions and project strategies. - Manage supplier relationships and procurement processes to ensure timely delivery of materials and services. - Support Franchisees throughout the opening process, from design finalization to operational readiness. - Coordinate with relevant departments to ensure stores are ready to trade. - Develop and manage the opening calendar, coordinating project timelines and resources. Requirements: - Bachelor's or Master's degree in Architecture or related field. - Strong communication, leadership, and problem-solving skills. - Ability to manage multiple projects simultaneously in a fast-paced environment. - Knowledge of building codes, regulations, and construction methods. - Proficiency in CAD software (AutoCAD, Revit, SketchUp) and 3D modeling tools. - Strong design and visualization skills, particularly in retail and commercial projects. - Excellent presentation skills, both verbal and visual. - Familiarity with building codes and regulations. If you are passionate about architecture, project management, and creating memorable guest experiences, we invite you to join us on our journey to redefine food tech. Apply now by submitting your resume and portfolio showcasing your relevant experience and design achievements. Ability to Commute: Dubai (Required) Ability to Relocate: Dubai: Relocate before starting work (Required)

Architect / Project Manager Job in UAE

Job Title: Customer Experience Specialist Job Overview As a Customer Experience Specialist at Yole, you will play a crucial role in analyzing and enhancing our customer interactions across various touchpoints. Your primary responsibility will be to conduct comprehensive customer experience audits to identify areas for improvement and ensure consistency in delivering the Yole experience. You will work closely with franchisees, operational staff, and corporate leadership to maintain high standards and foster customer satisfaction. Key Responsibilities - Conduct Store Audits: Perform detailed audits across different regions to assess the consistency and completeness of the customer experience. - Design and Implement Protocols: Develop customer experience protocols, audits, surveys, scoring matrices, and reports in alignment with Yole standards. - Develop Training Modules: Conceptualize and create modules for training and audit apps in collaboration with the IT department. - Monitor App Performance: Track and suggest improvements for app reports to ensure optimal functionality. - Evaluate and Recommend: Analyze insights and provide recommendations to regional and corporate leadership to close performance gaps in areas such as brand image, marketing, service, and quality. - Standardize Measurements: Implement consistent measurement and assessment methods at every location to generate usable data across critical categories including store exterior, dining area, marketing material, product quality, kitchen, food safety, and crew members. - Manage Mystery Shopper Program: Oversee the Yole mystery shopper program across all locations to maintain high standards. - Regular Store Visits: Conduct frequent store visits and mystery shopper evaluations to ensure adherence to Yole brand standards. - Track Customer Experiences: Monitor customer experiences across online channels, devices, and touchpoints. Minimum Requirements - Education: Graduate degree. - Experience: Minimum of 5 years in a similar role across different regions. - Franchise Operations: Strong knowledge of franchise business operations processes. - Quality Standards: In-depth knowledge of quality standards and monitoring tools. - Attention to Detail: Exceptional attention to detail and strong communication skills. - Travel Flexibility: Willingness to travel as necessary to visit different stores worldwide. Benefits - Competitive Salary: Attractive compensation package. - Growth Opportunities: Opportunities for professional development and career advancement within the company. - Dynamic Environment: A collaborative and innovative work environment with a focus on creating exceptional customer experiences.

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