Customer Service Representative

Job Opportunity: Customer Service Representative

Responsibilities:

1. Act as an intermediary between sellers and buyers.
2. Provide guidance to buyers and sellers.
3. Identify and assess customers’ needs to achieve satisfaction.
4. Build sustainable relationships and trust with customer accounts through open and interactive communication.
5. Provide accurate, valid, and complete information using the right methods/tools.
6. Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution.
7. Keep records of customer interactions, process customer accounts, and file documents.
8. Follow communication procedures, guidelines, and policies.
9. Take the extra mile to engage customers.

Skills:

1. Previous experience in a customer support role, dealing with VIP guests.
2. Strong phone and verbal communication skills along with active listening.
3. Familiarity with CRM systems/Microsoft Office and practices.
4. Customer focus and adaptability to different personality types.
5. Ability to multi-task, set priorities, and manage time effectively.
6. Must be available to join immediately.
7. Must have a Qatar Driving License.
8. Bachelors/Higher diploma.