Customer Service Representative - Italian

Job Title: Customer Service Representative - Italian

Due to our incredible growth, we’re looking for Customer Service Advisors with Italian language skills to help us deliver exceptional customer experiences for some of the world’s biggest and most well-known brands. As a Customer Service Advisor within our friendly and supportive team, you will be responsible for:

- Handling incoming inquiries from Italian customers via the phone, email, and online.
- Providing support for customers to effectively resolve their queries.
- Using your knowledge of your client products and/or service to enhance sales, brand loyalty, and the customer experience.
- Updating our systems with complete and accurate details regarding your customer interactions.

Your Skills:

We know that customer service isn’t for everyone. To be considered for this role, we’ll need you to have the following:

- Excellent Italian communication and interpersonal skills (written & verbal).
- Highly motivated and strong work ethic.
- Courteous, friendly, and professional manner.
- Strong computer skills and attention to detail.
- Ability to work to deadlines and targets.
- Flexibility in your approach to work to meet the changing needs of the business.
- Ability to work as a team member, as well as independently.