.NET Support Engineer

Job Title: .NET Support Engineer

Position Overview:

The .NET Support Engineer provides technical assistance and support for .NET applications, ensuring smooth operation and minimal downtime. This role involves troubleshooting issues, implementing solutions, and collaborating with development teams to enhance system performance.

Key Responsibilities:

1. Technical Support:

- Provide Tier 2/3 support for .NET applications and services.

- Diagnose and resolve technical issues reported by users or monitoring systems.

- Manage and prioritize support tickets, ensuring timely resolution.

2. Troubleshooting and Maintenance:

- Investigate and debug application errors and performance issues.

- Perform regular maintenance and updates to ensure system reliability and security.

- Monitor application performance and implement optimizations.

3. Collaboration:

- Work closely with development and QA teams to understand application features and enhancements.

- Assist in deploying application updates and patches.

- Provide feedback and recommendations for system improvements.

4. Documentation and Reporting:

- Maintain detailed documentation of support activities, solutions, and processes.

- Generate reports on support metrics, incidents, and resolutions.

5. User Training and Communication:

- Communicate effectively with users to understand issues and provide clear guidance.

- Conduct training sessions for users on application features and best practices.

Qualifications:

- Bachelor’s degree in Computer Science, Information Technology, or related field.

- Proven experience as a .NET Support Engineer or similar role.

- Proficiency in .NET framework, C#, ASP.NET, and SQL.

- Experience with application servers, databases, and network troubleshooting.

- Strong problem-solving skills and attention to detail.

- Excellent communication and interpersonal skills.

Skills:

- Technical Proficiency: Strong knowledge of .NET technologies, including C#, ASP.NET, and MVC.

- Problem-Solving: Ability to diagnose and resolve complex technical issues.

- Customer Service: Focused on providing exceptional support and maintaining positive user relationships.

- Collaboration: Works well with cross-functional teams to achieve common goals.

- Documentation: Skilled in maintaining thorough and accurate technical documentation.