Sales Assistant

Job Title: Sales Assistant

Overview of the Role:

As a Retail Sales Assistant at Toys "R" Us, your primary responsibility is to play a crucial role in enhancing the customer experience and driving sales within the dynamic retail environment. The focus is on creating a welcoming and enjoyable shopping atmosphere for customers, aligning with Toys "R" Us' commitment to providing the best selection of toys and related products.

What You Will Do:

- Warmly greet and engage customers upon their arrival.
- Conduct consultations with customers to comprehensively understand their preferences and requirements regarding merchandise.
- Demonstrate and articulate product features, helping customers make informed decisions by suggesting suitable options based on their needs.
- Address customer inquiries regarding merchandise, providing clear and accurate information.
- Assist customers in the decision-making process, offering guidance and support to enhance their shopping experience.
- Efficiently retrieve merchandise from various locations, including the sales floor, stockroom, or other inventory areas; facilitate special orders as needed.
- Utilize the store's point-of-sale system to process customer payments accurately and efficiently.
- Manage returns and exchanges, ensuring a seamless and customer-friendly process.
- Take on additional responsibilities and tasks as assigned, contributing to the overall efficiency and success of the retail operation.

Required Skills to Be Successful:

- Exceptional verbal communication skills, fostering effective interaction with customers.
- Demonstrated excellence in active listening, ensuring a thorough understanding of customer preferences and concerns.
- Proficient in sales techniques and possesses outstanding customer service skills.
- In-depth knowledge of the merchandise available for sale, enabling informed assistance and guidance.
- Proven ability to anticipate and meet customer needs through insightful recommendations.
- Adept at recommending suitable merchandise based on customer requirements and preferences.
- Capable of operating the store's point-of-sale system or quickly acquiring proficiency through learning initiatives.

What Equips You for the Role:

- High school diploma or equivalent preferred.
- Previous retail experience preferred.