Receptionist & Customer Service

Job Description: Receptionist & Customer Service

Job Brief:
The Receptionist & Customer Service is accountable for handling all phone calls and maintaining the reception area.

Accountabilities:

Reception:
- Manage the reception area; welcome visitors, and direct them to the right place.
- Attend all incoming telephone calls, determine the purpose, forward the call to concerned personnel, and send emails if needed.
- Handle the reception email address and direct tasks received accordingly.
- Maintain international phone log, fingerprint access, staff files, contract & agreement files, and update them frequently.
- Ensure measuring temperature and checking Al Hosn application for staff as per office policies and government guidelines.
- Maintain meeting rooms schedule and arrange bookings.
- Handle documents sent with the drivers to Dubai Office and Warehouse in the absence of the office assistant.

Administration:
- Arrange the Group VP’s MS Teams calls and follow up with the attendants.
- Maintain the Group VP’s business cards file and update it when requested.
- Manage third-party suppliers, including their access & scope of work completion.
- Email scanned copies of cheques and receipt vouchers to the finance department.
- Address technical issues to the IT department and support IT to ensure all connections are running well.
- Keep a scanned record of all important contracts and agreements sent from or received at Abu Dhabi office.
- Conduct office inspections multiple times a day, focusing on cleanliness and organization.
- Assist in the filing and distribution of documents and supervise to ensure it is done properly.
- Attend and assist in the planning of virtual meetings and events.

Requirements:
- Education: Bachelor’s degree
- Additional details: Candidate should be willing to move to Company Visa (when applicable)
- Candidate should be based in the UAE
- Experience: 1 - 2 years of experience
- Job Specific Skills: Reception, Admin

Location: UAE - Dubai

Job Type: FULLTIME

Division/Department: Warehouse Operation and Distribution