Telesales Team Leader

Job Title: Telesales Team Leader

Company Overview:

Established in 2008, The Metropolitan Group is a distinguished company dedicated to providing exceptional property-related services and support to clients in both local and international markets. As a leader in the UAE real estate sector, our flagship entity, Metropolitan Premium Properties, is acclaimed as one of Dubai’s premier real estate agencies. We hold prestigious accreditations as brokers for licensed developers in Dubai, Abu Dhabi, and Ras Al Khaimah and have consistently earned accolades for our remarkable sales achievements from prominent UAE real estate developers such as EMAAR, Dubai Properties, MERAAS, DAMAC, ALDAR, and many others.

Job Overview:

As a Telesales Team Leader, you will be a key contributor, ensuring efficient team activities, monitoring lead handling standards, and facilitating training sessions to enhance team skills. You’ll play a crucial role in optimizing team performance and ensuring customer satisfaction.

What You’ll Do:

- Monitor agents’ calls, emails, and interactions to ensure adherence to daily tasks and lead handling standards.
- Evaluate telesales interactions based on QA Scoring, script adherence, communication effectiveness, and CRM accuracy.
- Provide periodic reports on team performance, leads performance, and client satisfaction, addressing any challenges or pain points.
- Monitor lead handling processes to ensure achievement of lead qualification ratios, raising challenges hindering success.
- Ensure timely handling of fresh leads and conduct training sessions to enhance team skills, followed by on-spot coaching for improvement.
- Conduct team and one-on-one meetings to ensure alignment with company strategies and gauge team satisfaction and engagement levels.
- Handle additional tasks assigned by managers or stakeholders promptly and professionally.

What We’re Looking For:

- Excellent verbal and written communication skills.
- Proficiency in monitoring calls, emails, and other interactions for adherence to scripts and effective communication.
- Strong skills in CRM system data entry and accuracy.
- Strong analytical skills to interpret data and generate meaningful reports on team and lead performance.
- Proven ability to conduct effective training sessions for telesales teams.
- Strong organizational and time management skills to ensure leads are attended to promptly.
- Ability to identify challenges in lead handling processes and propose solutions.
- Ability to motivate and inspire the team to achieve their targets.

What We Can Offer:

- Working visa and Emirates ID.
- Competitive pay, benefits, and bonuses.
- Dynamic and collaborative working culture.
- Access to training and development programs to enhance your skills and advance your career.
- Comprehensive work residency and medical insurance coverage.
- Relocation to Dubai, UAE (if necessary).

Join Metropolitan Premium Properties:

- TOP-3 Best Workplace 2024 in the UAE.
- Accredited as a GREAT PLACE TO WORK in the UAE for 3 years in a row.
- Leading company in the UAE market with 15 years of experience.
- Top-selling broker with all major UAE developers.
- Recipient of the International Property Awards 2022 for “Best Real Estate Agency Marketing.”
- Awarded with the Feefo Platinum Service Award 2024 for delivering exceptional customer service in the real estate industry.