GAC is a global provider of shipping, logistics and marine services. Emphasising world-class performance, a long-term approach, innovation, ethics and a strong human touch, we deliver a flexible and value-adding portfolio to help customers achieve their strategic goals. Established since 1956, GAC employs over 7,500 people at more than 300 offices in over 50 countries worldwide.

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Job Title: Logistics - Customer Service Representative Position Summary As a Customer Service Representative at GAC Abu Dhabi, you will serve as the primary contact for coordinating between the Logistics Department personnel and customers. Your role involves managing active job files and potential jobs across various logistics products, including air and sea import/export, insurance, and warehousing. Key Responsibilities - Client Interaction: Handle enquiries and provide timely quotes to clients. - Negotiation: Negotiate rates with clients and carriers effectively. - Communication: Manage client communications regarding shipping schedules, pricing, documentation, loading requirements, and order confirmation. - Coordination: Coordinate with shipment carriers accurately and maintain system databases. - Collaboration: Work with other departments to secure new business opportunities. - Relationship Management: Maintain and develop relationships with existing, lost, and new clients. - Logistics Solutions: Identify and propose suitable logistics solutions for clients’ needs. - RFQs and Tenders: Manage requests for quotations, tenders, and handle projects individually. - Reporting: Ensure strong reporting for various internal and external reports. Key Competencies - Operational Skills: Understanding logistics operations and business fundamentals. - Customer Service: Maintain good relationships, understand customer needs, and resolve issues. - Positive Attitude: Maintain a positive approach towards work and the environment. - Communication Skills: Effective interaction within and outside GAC in English. - Accountability: Take personal responsibility for work quality and timeliness. - Teamwork: Cooperate with colleagues and build trust through effective collaboration. - Customer Focus: Identify and meet internal and external customer expectations. - Self-Management: Handle high volumes of work efficiently without sacrificing accuracy. - Stress Tolerance: Maintain composure in stressful situations. Minimum Qualifications and Requirements - Education: Graduate of business-related courses. - Computer Skills: Proficient in MS Office, especially Excel and Outlook. - Communication: Strong English communication skills, both written and spoken. - Experience: Minimum of 5 years’ extensive experience in a similar role. - Work Ethic: Comply with company policies and procedures. - Cultural Awareness: Ability to work with diverse cultures and backgrounds.

Logistics - Customer Service Representative

Job Title: Move Coordinator at GAC Abu Dhabi Company Overview: GAC Abu Dhabi is seeking a dedicated Move Coordinator to join their International Moving team. This role focuses on providing efficient logistics support and ensuring exceptional customer satisfaction. Job Responsibilities: 1. Preparation of Destination Rates: - Compile and prepare destination rates for overseas agents to ensure competitive and accurate pricing. 2. MATT Moving Systems Management: - Oversee and monitor Moving Systems management specific to the Abu Dhabi office, ensuring smooth operational flow. 3. Import File Coordination: - Manage and control all import files, ensuring efficient and accurate processing. 4. Timely Invoicing: - Ensure all import files are invoiced promptly and accurately. 5. Support Export Quotes: - Assist Move Consultants in preparing precise and competitive export quotes. 6. Customer Service Coordination: - Collaborate closely with the Customer Service Supervisor to ensure seamless service delivery and customer satisfaction. 7. Office Administration: - Perform general office administrative tasks to support daily operations. 8. Quality Assurance: - Conduct site visits to ensure adherence to quality standards and GAC protocols. 9. Reporting: - Generate monthly reports on quality and site visit observations. Prepare an end-of-year report summarizing quality-related aspects. 10. Claims Management: - Handle and manage all damage and missing claims, liaising with insurance brokers for timely resolution. 11. Quotation Conversion Monitoring: - Review and monitor the quotation conversion ratio, implementing strategies to improve conversion rates. Qualifications: - Graduate or postgraduate in Business Administration or equivalent. - 4-8 years of experience in customer service within logistics, moving services, or related industries. - Strong customer service skills with a commitment to excellence. - High level of commitment, drive, and an outgoing personality. - Excellent organizational and time-management skills. - Proficiency in MS Office applications; ability to quickly learn new software. - Attention to detail and a dedication to maintaining high standards. - Ability to work both independently and collaboratively as part of a team.

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