Founded in 2004 and initially focusing on precise positioning and surveys, Horizon Geosciences’ business operations grew significantly in a short time. Expansion in staff, services, assets, and geographical locations meant the company was quickly able to gain a foothold in the oil &amp; gas and renewables industries, establishing a solid reputation as one of the leading providers of marine geotechnical and geophysical services. With offices in key strategic locations, Horizon Geosciences owns a range of specialized vessels, equipment, and technology; allowing marine scientific solutions to be tailored to clients evolving needs.

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Job Vacancy: Customer Intelligence CRM Email Analyst Position: Customer Intelligence CRM Email Analyst Roles &amp; Responsibilities: As a Customer Intelligence CRM Email Analyst, your role will be pivotal, and your responsibilities will include: Serving as the initial point of contact for managing and resolving customer inquiries pertaining to the CRM process. Assessing customer issues and delivering logical, enduring solutions in adherence to established processes. Identifying problems and escalating them as needed, ensuring prompt responses and adhering to specified timelines. Assisting customers through calls or emails, verifying information in accordance with the correct process. Operating effectively within a collaborative team environment and contributing to a positive team dynamic. Ensuring the completion of assigned tasks within the given deadlines. Skills: Preference will be given to candidates who meet the following criteria: Minimum Diploma Degree or Bachelor's Degree. A minimum of 1 year of contact center experience in a Soft Skill-driven environment. Proficiency in the English language is essential, with preference for proficiency in Arabic as well. Excellent communication skills, both written (Email) and verbal (Voice). Qualifications: Minimum Diploma Degree or Bachelor's Degree. Proficiency in computer skills, including all MS Office packages. Benefits: The position comes with a comprehensive benefits package, including: Visa support. Insurance coverage. If you meet the qualifications and have experience in handling CRM-related customer inquiries, we strongly encourage you to apply for the role of Customer Intelligence CRM Email Analyst. To apply, please submit your resume and any relevant certifications or documentation. We look forward to reviewing your application.

Customer Intelligence CRM Email Analyst

Job Title: Customer Acquisition Specialist The Customer Acquisition Specialist interfaces with businesses via outbound calls for the purpose of selling products and services, including fiber. This position is responsible for processing business orders and sales, providing/receiving information, selling client products/services, as well as providing basic customer service support. Essential Functions/Core Responsibilities:- Achieving specific sales targets and maximizing sale opportunities on each and every call. - Use non-scripted probing techniques to determine business needs and offer the most appropriate product or service to address their needs. - Maintain broad knowledge of products, pricing, promotions, and procedures. - Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’). - Greet business customers in a courteous, friendly, and professional manner using agreed-upon procedures. - Listen attentively to business customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer. - Clarify business customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer. - Prepare complete and accurate work including appropriately notating accounts as required. - Participate in activities designed to improve business customer satisfaction and sales performance. PREFERRED KNOWLEDGE SKILLS, ABILITIES:- Experience in a service industry where outstanding customer service is paramount. - Ability to navigate computer systems and the ability to type. - Has a strong comfort level in conducting Internet searches. - Ability to multitask (i.e., talking, listening, entering and documenting information simultaneously while managing the pace of the call and maintaining focus on the customer). - Great attitude and passion to assist customers. - Strong work ethics (i.e., good attendance, team player, passionate about meeting performance expectations). - Computer savvy (i.e., ability to navigate from system to system with ease AND to multi-task). - Ability to demonstrate patience in all customer contact situations. - Adapts well to constant change. - Very content with having scheduled break and lunch times. - Ability to comprehend information quickly and educate customers with clear and concise delivery. - Maximize opportunity to build rapport with the customer. - Maintain a pleasant and professional tone. - Ability to problem solve by asking relevant probing questions. - Demonstrate active listening by paraphrasing information shared by the customer. - Ability to use available resources to address customer questions.

Customer Acquisition Specialist

Job Title: Customer Success Specialist The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns. Key Responsibilities: - Manage a high volume of customer contacts and communications through phone and email each day. - Use contact search and productivity tools to verify contact information is accurate. - Conduct health checks at agreed-upon recurring intervals to gauge product satisfaction and value completion. - Develop a level of product knowledge to speak intelligently to customers and address specific objections. - Document and track qualitative feedback and quantifiable measurements through surveys, phone calls, and emails using computer systems. - Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment ("Voice of the Customer"). - Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage. - Work with teams and management to promote a positive customer experience.

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