Customer Intelligence CRM Email Analyst

Horizon Geosciences

  • United Arab Emirates


  • AED 6000 - AED 6500 per month

Job Type

  • Full-Time

Job Description

Job Vacancy: Customer Intelligence CRM Email Analyst

Position: Customer Intelligence CRM Email Analyst

Roles & Responsibilities:

As a Customer Intelligence CRM Email Analyst, your role will be pivotal, and your responsibilities will include:

Serving as the initial point of contact for managing and resolving customer inquiries pertaining to the CRM process.
Assessing customer issues and delivering logical, enduring solutions in adherence to established processes.
Identifying problems and escalating them as needed, ensuring prompt responses and adhering to specified timelines.
Assisting customers through calls or emails, verifying information in accordance with the correct process.
Operating effectively within a collaborative team environment and contributing to a positive team dynamic.
Ensuring the completion of assigned tasks within the given deadlines.


Preference will be given to candidates who meet the following criteria:

Minimum Diploma Degree or Bachelor's Degree.
A minimum of 1 year of contact center experience in a Soft Skill-driven environment.
Proficiency in the English language is essential, with preference for proficiency in Arabic as well.
Excellent communication skills, both written (Email) and verbal (Voice).


Minimum Diploma Degree or Bachelor's Degree.
Proficiency in computer skills, including all MS Office packages.


The position comes with a comprehensive benefits package, including:

Visa support.
Insurance coverage.

If you meet the qualifications and have experience in handling CRM-related customer inquiries, we strongly encourage you to apply for the role of Customer Intelligence CRM Email Analyst.

To apply, please submit your resume and any relevant certifications or documentation. We look forward to reviewing your application.

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