For over three decades, Microtech, the region’s leading enterprise software multi-national company, has provided the software and associated services which enable organizations in managing their business processes, and in obtaining timely and accurate information from their business systems. Microtech’s leadership, vision, and commitment to its clients have made it the Middle East’s largest enterprise software company, providing software and consulting and support services to enterprise clients throughout the region.

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Job Title: Client Care officer If you are seeking a career that offers challenges, high rewards, and a creative, respectful work environment, Microtech is the ideal place for you. Microtech is recognized for its commitment to providing a safe and healthy work environment and is continually awarded for its dedication. We are currently searching for talented individuals to join our high-performance team. Essential Duties and Responsibilities: - Receive, analyze, and report customer complaints. - Refer major hardware/software problems to service personnel/development department for correction. - Follow up periodically with clients to ensure their continuous smooth operation and satisfaction with company products/services. - Report any service defects to management on a daily basis. - Analyze customer-reported problems and report problem areas in products to appropriate channels. - Coordinate with Sales, Project Managers, and other key functional areas to ensure overall customer satisfaction within the portfolio. - Track and follow up with other departments to ensure customer complaints are fully resolved. - Recommend new strategies, product features, new services, and procedures for enhancing client satisfaction. - Act as a liaison between the technical department at Microtech and customers using the software regarding system effectiveness, modification requests, performance issues, new applications, etc. - Provide on-site customer support to the assigned portfolio of customers. - Implement customer retention strategies. - Responsible for contract renewal and account "saves" in the assigned portfolio. Job Qualifications and Requirements: - Bachelor's degree (B.A.) in accounting/business/manufacturing major. - Good negotiation skills. - Ability to handle and prioritize multiple assignments and meet deadlines. - Strong organizational, administrative, and time management skills. - Strong analytical/quantitative skills. - Strong written and verbal communication skills, including presentations. - Ability to foster teamwork across functional areas and within care to provide seamless service to customers. - Ability to achieve goals in a changing work environment. - Proven commitment to delivering exceptional customer service. - 1-3 years of related experience and/or training.

Client Care officer

Job Title: ERP Sales Executive Essential Duties and Responsibilities: - Generate strategic solution leads and manage the complete sales cycle with interested customers within defined quality and sales procedures and deadlines. - Respond to and follow up on sales inquiries using appropriate methods. - Develop knowledge in the solution market. - Collect feedback from clients to identify desired amendments and new features. - Build the vision for how the solution should ideally look. - Suggest, design, and implement priority changes to achieve ultimate customer satisfaction with the managed solution. - Identify solution selling points and plan and carry out their communication to potential clients. - Create a target list of potential partners and maintain and further develop signed partnerships. - Analyze and evaluate the target list to identify the most qualified partners. - Lead negotiations with interested and qualified companies and sign partnership contracts. - Use client and prospect client contact activities tools and systems, updating relevant information held in these systems. - Follow set quality and sales procedures. - Report personally in a defined format to the ERP Sales Manager at defined intervals. - Follow up on cash collection related to signed deals. Job Qualifications and Requirements: - Ability to manage large accounts. - Advanced selling skills. - High interpersonal and communication skills. - Research and analysis skills. - Strategic thinking and planning skills. - Ability to work in a team and cooperate within and outside the sales department. - Ability to work outside the office and flexible hours. - Ability to work under pressure. - Excellent command of English and Arabic languages. - Own a car and have a valid driving license (Must). - Experience in selling ERP software. - Knowledge in the ERP solutions market. - Minimum 5 years of experience in sales.

ERP Sales Executive

Job Title:Tele Marketing Executive Essential Duties and Responsibilities: - Collect data for making phone calls within target sectors using the internet, directories, contacts, and other sources of information. - Follow a developed cold selling strategy, conduct cold selling using the phone with the aim to generate leads for IFY/MTM within target sectors. - Report in a defined format to the sales team manager at defined intervals. - Follow defined quality and sales procedures while running sales activities. - Use customer and prospect contact activities tools and systems, updating relevant information held in these systems. - Conduct satisfaction, awareness, and perception surveys and report regularly. - Measure and report the effectiveness of communication activities. - Carry out pre-event activities; invite clients and prospects for seminars, exhibitions, and client days. - Carry out post-event activities; follow up on attendees and collect feedback. - Continuously update and maintain an effective database for clients and prospects. Job Qualifications and Requirements: - Bachelor's Degree. - 1 year of experience in sales/telesales is preferred. - High interpersonal and communication skills. - Ability to work in a team and cooperate within and outside the telesales department. - Ability to work with a phone for long hours. - Ability to work under pressure. - Excellent command of English and Arabic languages. - Good marketing and selling skills.

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