Client Care officer

Job Title: Client Care officer

If you are seeking a career that offers challenges, high rewards, and a creative, respectful work environment, Microtech is the ideal place for you. Microtech is recognized for its commitment to providing a safe and healthy work environment and is continually awarded for its dedication. We are currently searching for talented individuals to join our high-performance team.

Essential Duties and Responsibilities:
- Receive, analyze, and report customer complaints.
- Refer major hardware/software problems to service personnel/development department for correction.
- Follow up periodically with clients to ensure their continuous smooth operation and satisfaction with company products/services.
- Report any service defects to management on a daily basis.
- Analyze customer-reported problems and report problem areas in products to appropriate channels.
- Coordinate with Sales, Project Managers, and other key functional areas to ensure overall customer satisfaction within the portfolio.
- Track and follow up with other departments to ensure customer complaints are fully resolved.
- Recommend new strategies, product features, new services, and procedures for enhancing client satisfaction.
- Act as a liaison between the technical department at Microtech and customers using the software regarding system effectiveness, modification requests, performance issues, new applications, etc.
- Provide on-site customer support to the assigned portfolio of customers.
- Implement customer retention strategies.
- Responsible for contract renewal and account "saves" in the assigned portfolio.

Job Qualifications and Requirements:
- Bachelor's degree (B.A.) in accounting/business/manufacturing major.
- Good negotiation skills.
- Ability to handle and prioritize multiple assignments and meet deadlines.
- Strong organizational, administrative, and time management skills.
- Strong analytical/quantitative skills.
- Strong written and verbal communication skills, including presentations.
- Ability to foster teamwork across functional areas and within care to provide seamless service to customers.
- Ability to achieve goals in a changing work environment.
- Proven commitment to delivering exceptional customer service.
- 1-3 years of related experience and/or training.