Millennium Hotels and Resorts (MHR) is the global brand of Millennium &amp; Copthorne Hotels Limited (M&amp;C), a global hotel company which owns, manages and operates nearly 140 hotels across some 80 locations. It has several distinct hotel brands, including Grand Millennium, Millennium, The Biltmore, M Social, Studio M, M Hotel, Copthorne and Kingsgate, throughout Asia, Europe, the Middle East, New Zealand and the United States. Its properties are in key getaway cities such as London, New York, Los Angeles, Paris, Dubai, Beijing, Shanghai, Seoul, Tokyo, Singapore and Hong Kong. Occupying the best locations around the world, MHR is ideal for both business and leisure travellers. M&amp;C is the hotel arm of Singapore-listed global real estate company City Developments Limited, and is a member of the Hong Leong Group.

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Waiter - Job Description Key Job Responsibilities: 1. Consistently apply standard operating procedures in your department. 2. Serve food and beverages to guests. 3. Adhere to hotel policies and procedures. 4. Follow billing policies and cost-handling procedures. 5. Maintain a clean and tidy restaurant. 6. Take guest feedback seriously and advise hotel management. Job Requirements: 1. Ability to handle hot and alcoholic beverages. 2. Familiarity with handling detergents. 3. Capacity to stand and walk for long hours. 4. Frequent bending, lifting, and carrying weights. Salary: Up to AED 1,200.00 per month

Waiter

Job Description Guest Relations Officer Job Overview: As a Guest Relations Officer, you play a vital role in creating lasting impressions for our guests. From the moment they arrive until their departure, you ensure they have an exceptional and memorable experience. Key Responsibilities: - Greet and check-in guests, responding to their requests with exceptional service. - Take the initiative to provide a personalized experience for each guest. - Promote hotel facilities proudly, identifying opportunities to enhance a guest's stay through up-selling. Qualifications: - Minimum of 1 year of experience as a Guest Relations Officer in a 5-star resort in the UAE. - Multilingual proficiency (Arabic/German/Russian/French) is a plus. - Prior experience with Opera is mandatory. - Proven ability to build and maintain strong relationships with all stakeholders. - Clear communication skills, with a focus on networking. Employee Benefits: - Learning programs through our Academies. - Opportunities for talent development and career growth within the property and globally. - Ability to contribute to Corporate Social Responsibility activities, such as Planet 21.

Guest Relations Officer

Job Description: Reservation Supervisor Job Description: Responsibilities: 1. Supervise room reservation requests, ensuring adherence to hotel standards. 2. Attract and retain guests through effective communication and sales skills. 3. Recognize potential clients and transmit information to the Sales Department. 4. Identify and apply policies for VIP guests. 5. Maintain good commercial relationships with guest/company/agencies bookers. 6. Promote Accor loyalty programs and hotel promotions. 7. Respect guest privacy and confidentiality. 8. Manage guest complaints professionally, ensuring resolution and recording. 9. Supervise and report all guest comments or complaints. 10. Use telephone etiquette as per Sofitel Standards. 11. Ensure a perfect knowledge of room types and rate structure within the Reservation team. 12. Ensure accuracy of all booking information entered in the PMS. 13. Supervise the accurate maintenance of Guest History. 14. Ensure a perfect knowledge of hotel configuration and products among team members. 15. Achieve Quality Tools Yield Management performance with the reservations team. 16. Stay informed about competitors and gather information about their activities and sales. 17. Provide updated reports and statistics to management and other departments. 18. Follow up availability and rates charts on booking systems/channels. 19. Maintain the ATACS follow-up database. 20. Supervise daily checklists and fulfill administrative tasks. 21. Ensure proper use and maintenance of reservation communication systems. 22. Supervise key handling procedures, emergency and security procedures, and lost &amp; found procedures. 23. Read and update logbooks regularly. 24. Maintain appropriate stock levels for smooth reservations operations and initiate requisitions. 25. Maintain a clean and tidy working area. 26. Share daily activity highlights with the manager, including internal and external guest opportunities. 27. Maintain a positive working relationship and high morale within the team. 28. Stay updated with the latest administrative, organizational, and operational changes and news. 29. Respect schedules, terms, and deadlines agreed with management. 30. Conduct/attend a daily line-up briefing with the reservation team. 31. Support reception training in reservation techniques and procedures. 32. Carry out special projects according to assignments.

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