Reception Agent

Job Title: Reception Agent

As a Reception Agent, you play a pivotal role in shaping guests' experiences from their arrival to departure, ensuring they have a memorable stay with us. Your commitment to exceptional service and creating a personalized atmosphere contributes to the overall success of the hotel.

Responsibilities:

- Greet, check-in, respond to requests, and settle accounts, providing exceptional service throughout the guest's stay.
- Take initiative to add a personalized touch to enhance the guest's experience.
- Proudly promote hotel facilities, actively looking for opportunities to up-sell and improve the guest's stay.

Qualifications:

- Service-focused personality is essential.
- Experience in a similar role is an asset.
- Prior experience working with Opera or a related system.
- Fluency in English. Additional languages are a plus.