Call Center Rep

Job Title: Call Center Representative

Main Job Responsibilities:
- Handle all incoming/outgoing calls of the call center.
- Provide follow-up, occasional campaigns, and call backs blended with normal inbound calls.
- Provide the best possible service to customers to achieve the highest level of customer satisfaction and retention.
- Handle and solve all inquiries, requests, and complaints received by email or phone.
- Communicate with other departments for all relevant customer inquiries if applicable.
- Provide proper information to customers with a complete and comprehensive understanding of company products and services.
- Fully understand and adhere to company policies and procedures that generate professional credibility and trust.
- Respect and apply company vision, mission, and core values.
- Fully understand both individual and company objectives and work on achieving them effectively and efficiently.
- Use available methods and tools to develop own skills.
- Use the available tools and systems to provide the correct information to customers (SOP, Manuals, Applications, Intranet, trainings, and coaching sessions, etc.).
- Keep up-to-date with all the services and products provided by the company.
- Resolve all customer complaints, requests, and inquiries within the pre-determined SLA’s.
- Escalate problems, report suspected fraud, and provide relevant feedback to the right channels.

Job Specifications:
- Bachelor's degree from a reputable university, English Section.
- Age between 21 and 28 years old.
- English Proficiency is a must.
- Very good computer skills.

Required Skills:
- Customer-oriented.
- Strong communication skills.
- Business etiquette.
- Team Player.
- Stress Management & Time Management.