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Customer Service/Technical Support - Czech

H H Investment And Development

  • United Arab Emirates


  • AED 5000 - AED 5500 per month

Job Type

  • Full-Time

Job Description

Job Title: Customer Service/Technical Support - Czech

Essential Functions/Core Responsibilities:

- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work, including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document, and retrieve information in the call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff

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