Database Assistant

Job Title: Database Assistant

Job Type: Full-time

Job Description:

We are currently seeking a skilled and detail-oriented Database Assistant to join our team at REACH. The Database Assistant will be responsible for providing Information Management (IM) and database support to REACH projects in Syria and Yemen. This role involves technical assistance on hardware and software-related issues, data cleaning and analysis, building Xls Forms, and providing support for any IT technical issues. The Database Assistant will also be responsible for writing Standard Operating Procedures (SOPs) and training materials related to the IM/Database Department.

Objectives, Duties, and Responsibilities:

1. Technical Support:
- Provide technical assistance to staff and customers on hardware and software-related issues.
- Maintain open communication and positive working relationships with staff.
- Administer and maintain backed-up copies of servers and client PCs data to prevent accidental loss.
- Ensure the highest network day-to-day availability and good performance of the IT network and communications.
- Understand and follow appropriate IT procedures, and support user awareness of IT systems and procedures.

2. Data Management:
- Provide support in monitoring, cleaning, and analysing incoming data.
- Test and perform quality assurance for forms to ensure optimal performance.
- Support field staff during the data collection process.
- Build and create Xls Kobo forms from scratch.
- Assist other staff in learning data cleaning and visualization techniques.
- Filter data and check duplicates using formulas.
- Check the correctness of incoming data from field teams and enumerators.

3. Documentation and Training:
- Write Standard Operating Procedures (SOPs) for the IM/Database Department.
- Develop training materials for IM and database-related processes.

4. Data Visualization:
- Visualize data using interactive Dashboards (Power BI).

Skills:

Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Fluent in English and Arabic (written and spoken).
- Knowledge of computer systems and software.
- Familiarity with hardware and software installation.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and customer service skills.
- Able to work independently and as part of a team.
- Able to learn quickly and adapt to changing technology.

Salary:
ACTED proposed salary: 745 JODs.

If you are a proactive and technically skilled individual with a passion for data management and information technology, we invite you to apply for this exciting opportunity at REACH.