Tier III Technical Support Advisor - English Speaker


  • Egypt


  • QAR 3000 - QAR 8000 per month

Job Type

  • Full-Time

Job Description

Job Title: Tier III Technical Support Advisor - English Speaker

Due to our incredible growth, we’re looking for Customer Service Advisors with English language skills to help us deliver exceptional customer experiences for some of the world’s biggest and most well-known brands. As a Technical Support Advisor within our friendly and supportive team, you will be responsible for:

- Handling incoming inquiries from English customers via the phone, email, and online.
- Providing support for customers to effectively resolve their queries.
- Using your knowledge of your client's products and/or services to enhance sales, brand loyalty, and the customer experience.
- Updating our systems with complete and accurate details regarding your customer interactions.

Your Benefits:

- A bright, modern, and exciting place to work, with excellent staff facilities
- Performance-related pay
- Voluntary Medical plan
- Transportation allowance
- Life insurance
- Annual reward and recognition events
- Holiday pay
- Access to training and development opportunities

Your Skills:

We know that customer service isn’t for everyone. To be considered for this role, we’ll need you to have the following:

- Excellent English communication and interpersonal skills (written & verbal)
- High school diploma
- 3 - 6 six months of relevant Customer Service experience (preferred)
- Highly motivated and strong work ethic.
- Courteous, friendly, and professional manner
- Strong technical skills and attention to detail
- Ability to work to deadlines and targets
- Flexibility in your approach to work to meet the changing needs of the business
- Ability to work as a team member, as well as independently

Job Openings at Concentrix

Stay Updated

Get latest HR News, Trends, Facts and Advices. We will deliver all of it directly to your inbox.