LuminaForge Solutions specializes in cutting-edge software development, illuminating pathways for businesses to thrive in the digital landscape through innovative technology solutions

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Job Title: IT Manager Type: Full-time Job Description: We are dedicated to Making Every Moment Matter for our guests. We are looking for an IT Manager who can understand complex IT systems and hardware and make them run smoothly. Key Responsibilities: Oversee the security, integrity, and maintenance of IT systems to ensure robust IT procedures and well-maintained systems. Maintain established IT strategies and regularly audit the performance of system software and hardware. Understand the overall objectives and architectural aspects of all IT systems to ensure control over all IT functions and disciplines. Build and maintain effective working relationships with all key stakeholders. Review and scrutinize system performance, providing recommendations for efficiency improvements and added value to the business, following company policy. Ensure compliance with legislation, due diligence requirements, and best practices, planning, delivering, and documenting activities for internal and external audits, with necessary follow-up. Requirements: Proven experience in Hotel IT with strong problem-solving capabilities. Commitment to exceptional guest service with a passion for the hospitality industry. Ability to find creative solutions and offer advice and recommendations. Personal integrity, with the ability to excel in an environment that demands excellence, time, and energy. Experience in using IT systems on various platforms. Strong communication skills.

I.T. Manager

Role DescriptionThis is a full-time on-site role for an Information Technology Technician located in Dubai. The IT Technician will be responsible for troubleshooting technical issues, providing technical support, and delivering exceptional customer service. The IT Technician will also be responsible for training end-users on new technology solutions.Qualifications<ul><li>Strong troubleshooting and technical support skills</li><li>Experience in information technology</li><li>Excellent customer service skills</li><li>Ability to develop and provide training materials to end-users</li><li>Strong problem-solving skills</li><li>Ability to work independently as well as part of a team</li><li>Experience in IT certifications such as CompTIA A+, Network+, etc. are preferred</li></ul>Relevant qualifications include a Bachelor's degree in Computer Science or related field and experience with various operating systems, hardware, and software applications.

Information Technology Technician

Position Title: Creative Content Manager About the Role: As a Creative Content Manager, you will play a crucial role in executing high-impact visual content strategies to enhance the brand's presence across various platforms, including the website and social media. This role involves creative responsibilities such as graphic design, videography, content creation, photography, and social media management. About You: Ideal candidates for this role would have the following qualifications and attributes: - Bachelor's degree in Graphic Design or a related field. - At least 7 years of experience in Graphic Design. - Skills in videography, content creation, photography, and social media management. - Proficiency in Adobe Suite tools. - Strong communication skills in both Arabic and English. - Must be residing in Kuwait with a valid transferable visa (Visa 18).

Graphic Designer

Job Opportunity: Customer Service (Technical Support - Reservation Specialists) Responsibilities: - Communicate with customers via phone (inbound calls) - Provide knowledgeable answers to customers' inquiries Qualifications: - Fluency in English (B1+ level or higher) - Flexibility with night and overnight shifts - Flexibility with working in an onsite setting - Flexibility with commuting to the job's location, New Cairo, 5th Settlement Benefits: - Very attractive package - Overnight allowance - Fully-paid training - High chance of promotion (joining the very first waves) - Transportation (Door-to-door transportation starting from 8 PM for ladies) - Annual competitions with travel rewards Work Hours: - Rotational shifts, rotational days off - 9 working hours, including a 1-hour break

Fluent English Customer Service Representative

Job Opportunity: Customer Support Lead Role: Customer Support Lead Responsibilities: - Improve customer service experience, create engaged customers, and facilitate organic growth. - Take ownership of customers' issues and follow problems through to resolution. - Implement the mission and deploy strategies focused on that mission. - Develop service procedures, policies, and standards. - Maintain updated and accurate records, documents, and customer service actions. - Analyze statistics and compile accurate reports. - Recruit, mentor, and develop customer service associates. - Nurture an environment where associates can excel through encouragement and empowerment. - Keep ahead of industry developments and apply best practices for improvement. - Maintain an orderly workflow according to priorities. - Create and maintain a quality assurance program, including call monitoring and processing. - Implement and maintain a regular call monitoring schedule. - Establish new benchmarks and metrics. - Act as a reference point for CSR queries on issues related to DA and CRM. - Provide training material and assist in troubleshooting potential issues. - Identify areas to improve efficiencies, reduce repeat calls, and provide feedback and coaching to CSR’s to minimize escalations. Requirements: - Proven working experience as a customer service team leader (preferable). - Working experience in Call Center service roles. - Experience in the implementation of aims/objectives and KPIs. - Exceptional leadership skills. - Familiarity and interest in the industry’s latest trends. - Hands-on experience with guest relationship management software. - Proficiency in English. - Excellent problem resolution skills. - Outstanding communication and active listening skills. - Ability to work flexible hours when needed (supervise evening and weekend working). - Highly responsible and reliable with a professional presentation. - Ability to implement shift schedules and set up SLA procedures. - Experience with multi-channel support (chat, customer support center, call center). - Experience with managing multi-product support. - Experience with training, setting up guidelines, and KPIs. - Experience with setting up and managing a multi-country CS support team (team and process setup, training &amp; reporting, performance reviews).

Customer Support Lead

Job Description: Operations Analyst - United Arab Emirates Purpose of the Role: Key Activities: - Analyze large volumes of data for quality and trend issues, following standard workflows and pre-defined quality checks (QC). - Deep dive into client issues and queries, identifying root causes, and taking action within defined timelines. - Support global cleanups and other ad-hoc panel quality topics. - Serve as a day-to-day point of contact between the Global Service Center, providing training on data, analysis, and QC, ensuring thorough checks of their work and data quality. - Assess and continuously improve quality standards, productivity, and processes, actively supporting high-complexity daily tasks. - Follow all local requirements set by the Operations Manager for smooth operational excellence. - Troubleshoot, prioritize, and deliver high-quality work in a challenging and fast-paced environment. - Learn new tools and enhance existing workflows.

Customer Service Specialist

Job Description: Accountant Skills Bachelor's degree or higher in Accounting, Finance, or a related field 5 - 8 years of professional experience in accounting and bookkeeping Strong communication skills, both written and verbal Sound knowledge of accounting principles, including auditing standards, financial reporting requirements, and tax regulations Expertise in accounting software, such as QuickBooks and Oracle Financials Excellent analytical and problem-solving skills, with a keen eye for detail.

Accountant Intern

Job Description: CCTV Operator Responsibilities: 1. Monitoring: - Monitor live CCTV feeds from multiple cameras across the facility. 2. Incident Recognition: - Recognize and report any suspicious or unauthorized activities. 3. Coordination: - Coordinate with security personnel and law enforcement as needed in response to security incidents. 4. Record Keeping: - Maintain accurate records of all activities and incidents. 5. Equipment Checks: - Perform routine checks and tests on CCTV equipment to ensure proper functioning. 6. Work Schedule: - Work starts from March17th to 19th, 2024, with 12 hours of day duty each day. (3 days of work) 7. Availability: - Immediately available with a valid QID. Skills and Requirements: 1. Education: - High school diploma or equivalent. 2. Experience: - Previous experience in operating CCTV systems is preferred but not mandatory. 3. Technical Knowledge: - Familiarity with the operation of security systems and equipment. 4. Attention to Detail: - Strong attention to detail and the ability to maintain focus during long shifts. 5. Communication: - Good communication skills.

CCTV/Control Room Operators

Job Description: Sales Executive Responsibilities: - Develop and implement effective sales strategies. - Identify and pursue new business opportunities. - Build and maintain strong customer relationships. - Meet and exceed sales targets. - Prepare and present sales proposals to clients. - Provide product information and demonstrations. - Negotiate contracts and terms with clients. - Stay informed about industry trends and competitors. - Collaborate with internal teams to enhance customer satisfaction. Requirements: - Minimum 2 years of experience. - Bachelor’s degree with an emphasis in sales &amp; marketing. - Fluent in English and computer literate. - Open to relocating to a distant area. - Adaptable to diverse global workplaces and various time zones. - Male/Female. - Immediate availability to join. If you meet the specified requirements and have the necessary qualifications, we invite you to apply for this Sales Executive position.

Sales Executive

Position Title: Security Guard Roles &amp; Responsibilities: We are seeking a dedicated Security Guard to ensure the safety and security of Camp Baird and its surrounding perimeter. This role encompasses two distinct disciplines: Entry Point Security Guards and Patrol Guards, both of which entail similar responsibilities and operate on a rotational basis throughout the contract period. Successful candidates will hold a minimum Baseline AGSVA (Australian Government Security Vetting Agency) security clearance. The ideal candidate will demonstrate a high level of motivation and flexibility, capable of responding promptly and effectively to fluctuating workloads, events, and emergencies within a time-sensitive environment. Key Accountabilities: - Maintain a vigilant awareness of current threat levels and promptly report any suspicious activities observed. - Foster friendly and cooperative relationships with Defence personnel, other contractors, and external agencies, prioritizing excellent customer service. - Entry Point Security Guard – Operational Duties: - Perform visual identification, verification, and P-tracking compliance to prevent unauthorized entry and exit of personnel and vehicles. - Ensure visitors adhere to site induction requirements and issue, receipt, and record temporary and visitor passes. - Monitor surveillance systems, act as a deterrent against unauthorized asset removal, and enforce site security protocols. - Security Patrol Guards – Operational Duties: - Conduct regular non-armed patrols of designated sites, internal perimeters, and building exteriors to prevent and detect signs of intrusion or fault. - Promptly respond or divert to attend to activated alarms on the base and investigate disturbances. - Utilize vehicles for internal ground patrols, visually identifying authorized personnel and vehicles and preventing unauthorized asset or information removal. - Conduct walk-arounds of designated sites, perimeters, and building exteriors, promptly reporting any suspicious activity or security breaches. Specific Requirements: - Hold a minimum Baseline AGSVA security clearance, available only to Australian Citizens. - Fluent in English with strong communication skills, both written and verbal, and capable of managing multiple tasks efficiently in a fast-paced, team-oriented environment. - Ability to provide effective customer service, respond to inquiries, and furnish information. - Capable of following instructions explicitly, exercising judgment, and acting quickly in emergency situations. - Possess relevant accredited competencies, skills, proficiencies, licenses, and qualifications, including a minimum Certificate II in Security Operations and specified units as outlined. Desired Candidate Profile: - Certificates/Qualifications including: - CPPSEC2011A Control access to and exit from premises - CPPSEC2015A Patrol premises - CPPSEC2018A Monitor electronic reporting facility - TLI407C Carry out vehicle inspection - TLIE707B Use Communication Systems. Benefits: At Serco, we value our employees' contributions and offer a comprehensive total reward package, including: - Competitive monthly pay and allowances aligned with industry standards. - Comprehensive medical insurance coverage and life insurance for employees' health and financial security. - Generous leave benefits exceeding industry standards to promote work-life balance. - Annual airfare allowance to support expat employees in staying connected with their loved ones. - Supportive work environment promoting a positive Safety-First culture. - Access to wellbeing programs and platforms to support physical, mental, and emotional health. - Diverse career opportunities regionally and globally within our global organization.

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