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Salary
SAR 3000 - SAR 7000 per month
Job Type
Full-Time
Job Description
We are seeking a highly motivated and customer-oriented Cx Operation Specialist to join our team. As a Cx Operation Specialist, you will play a crucial role in ensuring the smooth and efficient operations of our customer experience department. Your primary responsibility will be to optimize our customer service processes and ensure our customers have a seamless experience throughout their interactions with our company.
In this role, you will collaborate closely with cross-functional teams, including customer service representatives, sales, and marketing, to streamline customer support operations and drive customer satisfaction. We are looking for a detail-oriented individual with excellent organizational and problem-solving skills. The ideal candidate will have a strong analytical mindset and a passion for delivering exceptional customer experiences.
Responsibilities
- Collaborate with cross-functional teams to develop and implement customer service strategies and processes.
- Identify areas for improvement in the customer experience journey and develop action plans to address them.
- Analyze customer feedback and data to identify trends and insights for enhancing customer satisfaction.
- Develop and maintain customer service guidelines and ensure their consistent application across the organization.
- Monitor and evaluate customer service metrics and KPIs, and provide actionable insights to management.
- Act as a point of contact for escalated customer complaints and ensure they are resolved effectively and in a timely manner.
- Conduct regular training sessions for customer service representatives to enhance their skills and knowledge.
Skills
Requirements
- Bachelor's degree in business administration, marketing, or a related field.
- Proven experience in a customer service or customer-facing role.
- Strong analytical skills with the ability to interpret complex data.
- Excellent communication and interpersonal skills.
- Proficiency in CRM systems and customer service software.
- Ability to work in a fast-paced and dynamic environment.
- Exceptional problem-solving skills and attention to detail.
About Us
To enable our clients to succeed and accelerate their business growth
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