Partner Support & Comms Agent


  • Jordan


  • JOD 700 - JOD per month

Job Type

  • Full-Time

Job Description

Job Opportunity: Partner Support & Comms Agent

Location: Amman, Jordan

Careem, a leading technology platform in the Middle East, is seeking a Partner Support & Comms Agent to join their team in Amman, Jordan. Careem is on a mission to build the Everything App, simplifying and improving the lives of people in the greater Middle East region. With operations in over 70 cities across 10 countries, Careem has created earnings for over 2.5 million Captains and simplified the lives of over 50 million customers.

About the Role:
As a Partner Support Agent, you will play a crucial role in providing assistance and support to Careem's partners. Your responsibilities will include responding to partner inquiries, assisting in the design and launch of partner announcements, managing catalog requests, and ensuring clarity and consistency in partner communications.

Key Responsibilities:
1. Partner Requests: Responding to partner inquiries and requests through various channels such as WhatsApp, Freshdesk, and Email.
2. Announcement Support: Assisting in the design and launch of partner announcements, ensuring partners are well-informed about updates and changes.
3. Catalog Requests: Creating Jira tickets for catalog requests to initiate the process and track progress.
4. Follow-Up: Proactively following up on pending tasks and requests to ensure timely resolution.
5. Content Creation: Writing content for general communication messages, ensuring clarity and consistency in partner communications.

- Fluent in written and spoken English.
- Attention to detail.
- Proactive approach to partner support.
- Knowledge and experience in Photoshop and photo editing tools is a plus.
- Proficiency in using Microsoft Office.

What you'll receive:
- Opportunity to work and learn from a community of inspiring colleagues.
- Put your passion to work in a purposeful organization dedicated to creating impact in a region with untapped potential.
- Explore new opportunities to learn and grow every day.
- Enjoy the flexibility of a hybrid work style with a mix of office and remote work.
- Access to healthcare benefits and fitness reimbursements for health activities, including gym, health club, and training classes.

If you have excellent communication skills, attention to detail, and a proactive approach to support, Careem invites you to apply for the Partner Support & Comms Agent role. Join the Careem community and contribute to simplifying and improving lives in the Middle East.

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