Senior Product Operations Specialist

Job Opportunity: Senior Product Operations Specialist

Careem, a leading technology platform in the Middle East, is looking for a Senior Product Ops Lead to join their team. If you are passionate about simplifying and improving people's lives through technology and have a background in product management and operations, this could be the opportunity for you.

About Careem:
Careem is on a mission to build the Everything App for the greater Middle East, providing solutions for transportation, food and grocery delivery, payments, and more. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive.

About the Team:
Careem Plus is Careem’s subscription program that offers members unmatched value for loyalty across services on the Careem app. Careem Plus aims to become the #1 subscription program simplifying everyday life for millions of customers across the MENA region. As a Senior Product Ops Lead, you will collaborate with various teams, provide daily product support, coordinate product and feature releases, and leverage customer/internal feedback for valuable product improvements.

Responsibilities:
1. Collaborate with Product, Engineering, QA, Care, and other teams to identify opportunities, provide daily product support, and coordinate product and feature releases.
2. Develop and optimize processes to identify operational gaps, inefficiencies, and potential risks.
3. Support cross-functional initiatives across various areas, including product, ops, engineering, tech support, and marketing.
4. Foster strong relationships with teams and stakeholders to ensure efficient and productive working relationships.
5. Perform deep-dive analysis to evaluate existing feature performance and assess the impact potential of tackling new problems and opportunities.

Requirements:
- Bachelor's degree in Engineering, Marketing, or a related field.
- Minimum 2 years' experience in product operations, product management, or a related role within a technology or consumer-focused company; prior experience with subscription models is a plus.
- Familiarity with Agile methodologies and product management tools.
- Fluency in English and Arabic.
- Strong problem-solving skills and attention to detail.
- Collaborative, proactive, and adaptable to fast-paced environments.

What You'll Receive:
- Opportunities to drive impact in the region and learn and grow.
- Work and learn from inspiring colleagues in a purposeful organization.
- Flexibility with a hybrid work style (office and home) and remote work options.
- Access to healthcare benefits and fitness reimbursements.

If you are excited about working on a product with a massive impact and enjoy learning and growing every day, Careem invites you to apply for this position. Join a community of like-minded individuals dedicated to creating a positive impact in the region.