We design, build and deliver next-generation end-to-end CX solutions for many of the world’s most respected digital-native and vertical leading brands. Our comprehensive east-to-west global footprint in 35 countries across five continents, with around 69,000 team members and 60 languages, allows us to deliver flexible solutions that leverage our expertise in cultural nuance, which we believe to be essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Additionally, we offer Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a global leader in Content Services, Trust &amp; Safety. We believe the ‘Majorel difference’ to be our culture of entrepreneurship.

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Position: Fluent Hindi Web Chatting Agent Company: Majorel Job Type: Part-Time Location: One Kattameya - Days Off: Saturday and Sunday Condition: - Foreigners can apply with a valid visa. Responsibilities: - Provide web chat customer service in fluent Hindi. - Address customer queries and concerns effectively. - Maintain a high level of professionalism and customer satisfaction. Requirements: - Fluent in Hindi. - Ability to communicate effectively in English. - Previous experience in customer service is a plus. - Valid visa for foreigners.

Hindi Web Chatting Customer Service

Position: Portuguese Customer Support Representative Basic Requirements: - Fluent in both written and spoken Portuguese. - Gross Salary: EGP 12,500. - Rotational two days off. Benefits: - Social and medical insurance. - Transportation provided. - Access to different learning and development tracks. Responsibilities: - Provide customer support in Portuguese via various channels. - Address customer inquiries, concerns, and troubleshoot issues. - Ensure a high level of customer satisfaction.

Customer Service Advisor -Portuguese

Position: Russian Customer Support Representative Basic Requirements: - Fluent in both spoken and written Russian. - Good English proficiency (B1 level). - Gross Salary: EGP 13,000. - Rotational two days off and shifts. - Maximum age: 35 years. Benefits: - Social and medical insurance. - Transportation provided. Responsibilities: - Provide customer support in Russian and English. - Handle customer inquiries, troubleshoot issues, and provide solutions. - Work in rotational shifts to ensure continuous support.

Customer Service Advisor -Russian

Position: Spanish Customer Support Representative Basic Requirements: - Fluent in both spoken and written Spanish. - Good English proficiency (B1 level). - Gross Salary: EGP 12,500. - Rotational two days off and shifts. - Maximum age: 35 years. Benefits: - Social and medical insurance. - Transportation provided. Location: Kattameya Responsibilities: - Provide customer support in Spanish and English. - Handle customer inquiries, troubleshoot issues, and provide solutions. - Work in rotational shifts to ensure continuous support.

Customer Service Advisor -Spanish

Job Title: Training Manager Type: Full-time Job Responsibilities: 1. Manage trainers and oversee the daily workflow. 2. Set action plans related to training department complaints. 3. Determine the training team's stationery needs and follow up with the administration team with full control of consumption. 4. Review the performance of trainers and coaches, monitor their results, and provide direction for ongoing performance and result improvement. 5. Manage trainers' performance and responsibilities, reporting the performance to the direct manager on a monthly, quarterly, and annual basis. 6. Provide the client with training plans and identify areas for improvement. 7. Provide training performance and efficiency reports. 8. Follow up and audit reports concerning the Training team. 9. Identify training needs and provide recommendations on programs and activities. 10. Ensure trainees' safety through training, company policy compliance, training rules, and supervision of the trainees. 11. Understand customer needs and requirements to develop effective quality and training processes. 12. Evaluate the delivered training efficiency (training results, surveys, etc.). 13. Conduct and manage effective induction programs and coordinate training activities. 14. Create and enhance training manuals, testing and evaluation procedures, multimedia visual aids, and other educational materials and presentations. 15. Design, deliver, and administer training programs for different criteria. 16. Review and maintain the consistency of the materials. 17. Select appropriate training methods or activities. 18. Perform a periodic (quarterly) verification for agents and annually for supporting functions and trainers. 19. Create the refreshment agenda regarding low-performance agents. 20. Review the knowledge updates and remove obsolete data regularly. 21. Determine the needed action for the newly hired to enhance their quality. 22. Conduct staff training. 23. Ensure understanding and compliance with Majorel vision, mission, and values and follow regulatory Majorel policies and procedures. 24. Ensure subordinates comply with the code of conduct and policies. 25. Cooperate with the Quality team to handle Quality calibration, the third error, and major updates. 26. Coordinate with all internal functions within various departments to ensure the completion of training processes. 27. Work with global and regional teams to ensure alignment and continuous cooperation. 28. Ensure that all the processes of the Training meet COPC Standards and requirements. 29. Evaluate team performance in accordance with COPC standards. 30. Maintain a keen understanding of training trends, developments, and best practices. 31. Perform miscellaneous job-related duties as assigned. Job Requirements: - Bachelor's Degree. - Minimum 1 year of experience managing teams. - Excellent level of English. - Experience in training is preferable. - Outstanding knowledge of learning theories and training methodologies. - Passion for teaching and public speaking. - Strong teamwork abilities. - In-depth knowledge of assessment protocol. - Knowledge of competency assessment. - Experience with e-learning platforms. - Strong understanding of business goals and standards for customer service. - Presentation and problem analysis skills. - Listening skills. - Excellent interpersonal and communication skills. - Problem-solving and coaching skills. - Delegation standards and negotiating skills. - Time management. - Leadership skills.

Training Supervisor

Job Opening: English Back-Office Agents for Online Shopping Website Basic Requirements: - English proficiency at B2 level. - Gross Salary: EGP 8,500 + Overnight Allowance. - Rotational shifts, including weekends. Additional Benefits: - Transportation provided for two Metro stations (Stad and Zahraa). How to Apply: If you meet the language proficiency and are interested in the English Back-Office Agent position for the online shopping website, please submit your resume and relevant documents . We value your interest and look forward to the possibility of working together.

English Back Office Agent

Job Title: German Team Leader Job Responsibilities: - Managing team performance daily, weekly &amp; monthly - Tracking, observing, and monitoring all transactions made by the teams on the system - Delivering knowledge, updates, and technical support - Conducting coaching sessions and one-on-one meetings - Using and upgrading available tools for tracking and evaluating team members - Interacting in day-to-day business activities with other stakeholders internally and externally - Preparing and sharing performance reports and presentations - Attending and participating in all BAU (Business As Usual) activities and meetings, presenting the line of business performance and action plans Requirements: - Excellent German speaker - Minimum 1 year of experience as a team leader - Very good presentation skills - Very good to Excellent English level - Very good communication skills - Very good problem-solving skills - Very good Leadership skills - Very Good coaching and handling skills - Very Good knowledge of MS-office and Google sheets and documents are a must - No commitment issues or major disciplinary action in the last year

German Operations Supervisor

Position: Native Swahili Customer Support Representative Basic Requirements: - Native Swahili speaker. - Saturdays and Sundays off. - Fixed shifts from 9:00 AM till 5:00 PM. - Valid visa. Benefits: - Social and medical insurance. Location: Abbassia Site Responsibilities: - Provide customer support in Swahili. - Assist customers, answer inquiries, and resolve issues. - Work fixed shifts to ensure coverage during business hours. How to Apply: If you are a native Swahili speaker and interested in the Customer Support Representative position, please submit your resume and cover letter. We encourage individuals with diverse language skills to apply.

Customer Service Advisor -Swahili

Position: Fluent French Customer Support Representative Basic Requirements: - Fluent in French with a very good command of English. - 2 days off (rotational). - Rotational shifts. - Maximum age is 35 years. Benefits: - Social and medical insurance. - Transportation provided. - Fully paid training. Location: Kattameya Responsibilities: - Provide customer support in French. - Ensure effective communication and assistance to customers. - Work in rotational shifts for comprehensive coverage. - Attend and complete the fully paid training program. How to Apply: If you meet the language requirements and are interested in the Fluent French Customer Support Representative position, please submit your resume and cover letter. We welcome candidates with diverse language skills.

Customer Service Advisor -French

Position: Call Center Representative Requirements: - Very good to excellent English proficiency. - Graduates only. - Males and females are welcome. - Valid hiring documents are a MUST. Benefits: - Social, medical, and life insurance. - Paid training. - Opportunity for permanent placement after 3 years. - 2 days off on a rotational basis. How to Apply: If you meet the requirements and are interested in the Call Center Representative position, please submit your resume and any necessary documents. We look forward to reviewing your application and considering you for this opportunity.

Call Center Representative - Banking Sector

Job Opening: Italian Customer Service Agents Basic Requirements: - Fluent Italian speaking and writing. - Good English level (B1). - 2 days off (rotational). - Rotational shifts. - Maximum age is 38 years. Additional Benefits: - Social + Medical insurance. - Work from home option is available. - Paid training. Training Location: - Training must be physical at Alexandria site for 1 month. How to Apply: If you meet the language proficiency and other requirements for the Italian Customer Service Agent position, please submit your resume and relevant documents. We appreciate your interest and look forward to the possibility of having you on our team.

Customer Service Advisor -Italian

Job Opening: Contact Centre Team Leader Job Responsibilities: - Lead, manage, and motivate a Contact Centre team to optimum performance levels. - Handle daily operational tasks, including monitoring and coordination with different teams and departments. - Provide clear direction, support, and guidance to the team through effective coaching and leadership. - Manage performance through regular reviews, addressing issues, and recommending training and development plans. - Deliver operational KPIs, achieving set targets and objectives. - Analyze performance trends and propose corrective actions. - Identify and implement improvements to enhance the customer experience and operational efficiency. - Build effective relationships with other teams and departments, ensuring clear communication of information. - Act as a role model, striving for high standards of performance and customer service. - Ensure full adherence to company policies and client-imposed policies. Job Requirements: - Minimum of 2 years working in Majorel. - Minimum of 1 year working as a Team Leader. - Very good English proficiency. - Excellent communication skills (interpersonal and intrapersonal). - Strong client relationship management skills. - Outstanding leadership and coaching abilities. - Very good verbal and logical reasoning. - Proficient use of MS Office/G Suite.

English Operation Supervisor

Job Opening: Italian Customer Service Agents Basic Requirements: - Fluent Italian speaking and writing. - Good English level (B1). - 2 days off (rotational). - Rotational shifts. - Maximum age is 38 years. Additional Benefits: - Social + Medical insurance. - Work from home option is available. - Paid training. Training Location: - Training must be physical at Alexandria site for 1 month.

Job Title: German Customer Service Representatives Basic Requirements: - C1 German speaking and writing proficiency. - 2 days off on a rotational basis. - Rotational shifts, concluding at 11 PM for males and 10 PM for females. Benefits: - Social + Medical insurance. - Work Location: One Kattameya. - Transportation is provided.

German Customer Service Representative

Job Title: English Tele-sales Representative Majorel Egypt is seeking an experienced English Tele-sales Representative to join our team in Cairo. This full-time, non-remote position is ideal for a young professional with sales experience. The successful candidate will be responsible for: - Making outbound calls to potential customers - Identifying customer needs and offering appropriate products and services - Answering customer questions about products, prices, availability, product uses, and credit terms - Entering and updating customer information in the database - Processing orders, forms, applications, and requests - Keeping records of customer interactions, transactions, comments, and complaints - Communicating and coordinating with colleagues as necessary Required Profile: We are looking for a candidate with the following skills: - Excellent verbal and written communication skills in English - Strong customer service orientation - Ability to work independently and as part of a team - Good organizational and time-management skills - Proficiency in computer applications, such as Microsoft Office and CRM software - Knowledge of customer service principles and practices - Ability to learn about products and services and describe/explain them to prospects

English Tele- sales Representative

Job Title: Polish Customer Service Agents Basic Requirements: - Polish proficiency at C1 level. - Rotational shifts, including weekends. Additional Benefits: - Transportation provided.

Polish Customer Service Representative

Job Opportunity: Dutch Customer Service Agents Basic Requirements: - Fluent in speaking and writing Dutch. - 2 days off (rotational). - Foreigners can apply. Benefits: - Social + Medical insurance. - Transportation provided. - Paid Training. - Different Learning &amp; Development tracks.

Dutch Customer Service Representative

Workforce Supervisor Role As a Workforce Supervisor, you will play a crucial role in ensuring the efficiency and productivity of our workforce. Your responsibilities include a strong focus on technical forecasting, operational follow-up, alignment with global WFM teams, contribution to site budgeting, and collaboration with Client/HR and OPS teams for effective resource allocation. Key Responsibilities: 1. Conduct thorough follow-up on technical forecasting. 2. Ensure continuous improvement in operations efficiency and productivity. 3. Align with global WFM teams to implement global best practices. 4. Actively contribute to site budgeting processes. 5. Collaborate with Client/HR and OPS teams to meet business requirements related to hiring, seats, and assets. Requirements: 1. Minimum of 5 years of experience in the workforce field. 2. High technical and supervision skills. 3. People-oriented with excellent interpersonal skills. 4. Proficient in Power BI and demonstrates excellent use of MS Excel. 5. Very high analytical skills with an understanding of payroll processes. 6. Strong performance management abilities. If you have a proven track record in workforce management, technical expertise, and the ability to contribute to strategic planning, we invite you to apply for the Workforce Supervisor role. Join us in driving operational excellence and achieving business objectives.

Workforce Supervisor

Job Title: Physical Security Supervisor Responsibilities: 1. Develop policies and procedures designed to mitigate risk to company assets &amp; information. 2. Identify, develop, and gather necessary resources to complete projects. 3. Overview assessments, inspections &amp; audits to monitor compliance with physical security protocols and regulations. 4. Responsible for opening &amp; closing the site security system. 5. Evaluate the Physical Security team's performance &amp; technical skills to provide necessary guidance accordingly. 6. Provide coaching, direction, and leadership support to employees to achieve department and company objectives. 7. Conduct and ensure the completion of performance appraisals annually. 8. Monitor surveillance cameras and ensure the verifications cycle regarding employees and visitors in the buildings. 9. Develop the security plan defining security strategy in design and development implementation. 10. Prepare and submit assessment reports weekly. 11. Monitor operational reports trends, variances, and issues and take appropriate action. 12. Review the weekly and monthly reports. 13. Audit the Security CCTV regularly. 14. Ensure employees adhere to legal and operational compliance requirements. 15. Supervise and oversee physical security operations concerning access control, lockers, lost &amp; found, security guards, and other related processes. 16. Assign security maintenance-related work for technicians and follow up to ensure all tasks are solved within the deadlines. 17. Manage and oversee day-to-day overall security operations of the various security infrastructures. 18. Monitor equipment; view surveillance videos and investigate reports of accidents and security concerns. 19. Manage ID badge access control system for all sites. 20. Conduct physical security surveys and audits and work with the team to investigate daily issues. 21. Review and determine the logical and technical design of building security systems. 22. Facilitate repairs and upgrades related to security hardware and software, coordinating internal and external resources and guiding projects to completion. 23. Provide solutions for security-related concerns, requests, and questions. 24. Comply with GDPR from a physical security perspective. 25. Manage special events and visits. 26. Ensure that the team keeps company values and follows all policies and procedures. 27. Cooperate with internal departments &amp; external clients. 28. Maintain a keen understanding of industry trends, developments, and best practices. 29. Perform miscellaneous job-related duties as assigned. Requirements: - Bachelor's Degree in a related field, facilities management, or property management. - 5 years of experience in Physical security management or a related field. - Very good English. - Knowledge and comfortability with global technical security monitoring systems. - Knowledge of enterprise physical security risk management principles. - Familiarity and experience with executive protection protocols. - Perform both long- and short-term facilities assessments. - Knowledge of building construction, electrical, mechanical, and plumbing. - Knowledge of facilities regulations and safety standards. - Strong interpersonal skills. - Excellent communication skills. - Excellent Project management &amp; time management skills. - Knowledge of regulations and laws. - Good negotiating skills. - Excellent presentation &amp; MS skills. - Generates Solutions. - Prioritizing and the ability to handle a complex, varied workload. - Ability to maintain confidentiality.

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