241.png

Job Title: Customer Service The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Key Responsibilities: - Handle incoming inquiries from customers via phone, email, and online. - Provide support to customers to effectively resolve their queries. - Use knowledge of client products and/or services to enhance sales, brand loyalty, and customer experience. - Update systems with complete and accurate details regarding customer interactions. Requirements: - Bilingual with a good knowledge of English and proficiency in one of the following languages: German, Italian, French, Spanish, Portuguese, Russian, Hebrew, Czech, Turkish, Arabic. - Previous experience in customer service or technical support is preferred. - High school diploma. - Highly motivated with a strong work ethic. - Courteous, friendly, and professional manner. - Strong computer skills and attention to detail. - Ability to work in a team and independently. - Flexibility in approach to work to meet the changing needs of the business. Language Requirements: English

Customer Service

Job Title: Client Care officer If you are seeking a career that offers challenges, high rewards, and a creative, respectful work environment, Microtech is the ideal place for you. Microtech is recognized for its commitment to providing a safe and healthy work environment and is continually awarded for its dedication. We are currently searching for talented individuals to join our high-performance team. Essential Duties and Responsibilities: - Receive, analyze, and report customer complaints. - Refer major hardware/software problems to service personnel/development department for correction. - Follow up periodically with clients to ensure their continuous smooth operation and satisfaction with company products/services. - Report any service defects to management on a daily basis. - Analyze customer-reported problems and report problem areas in products to appropriate channels. - Coordinate with Sales, Project Managers, and other key functional areas to ensure overall customer satisfaction within the portfolio. - Track and follow up with other departments to ensure customer complaints are fully resolved. - Recommend new strategies, product features, new services, and procedures for enhancing client satisfaction. - Act as a liaison between the technical department at Microtech and customers using the software regarding system effectiveness, modification requests, performance issues, new applications, etc. - Provide on-site customer support to the assigned portfolio of customers. - Implement customer retention strategies. - Responsible for contract renewal and account "saves" in the assigned portfolio. Job Qualifications and Requirements: - Bachelor's degree (B.A.) in accounting/business/manufacturing major. - Good negotiation skills. - Ability to handle and prioritize multiple assignments and meet deadlines. - Strong organizational, administrative, and time management skills. - Strong analytical/quantitative skills. - Strong written and verbal communication skills, including presentations. - Ability to foster teamwork across functional areas and within care to provide seamless service to customers. - Ability to achieve goals in a changing work environment. - Proven commitment to delivering exceptional customer service. - 1-3 years of related experience and/or training.

Client Care officer

Position: Storekeeper Duties &amp; Responsibilities: As a Warehouse Supervisor, you will be responsible for overseeing various warehousing processes and operations to ensure adherence to good storage practices and specifications. Your duties include: - Utilizing SAP for storing, shipping, and managing goods, ensuring high productivity. - Implementing and enforcing good storage practices and specifications. - Supervising regular preventive and corrective maintenance activities across all warehouses. - Reviewing inventory records and statistics to maintain optimal inventory levels. - Managing receiving, shipping, and storage processes to maximize efficiency on SAP. - Implementing a Warehouse Management System (WMS) to enhance stock control. - Ensuring the timely updating of different warehouse transactions in the SAP system. - Overseeing safety measures implementation and maintaining safety tools in the warehouse. - Monitoring the status and usage of warehouse forklifts and equipment in compliance with GSP rules. - Conducting quarterly stock counts with the warehouse team. - Supervising warehouse cleaning processes according to established SOPs. - Implementing Datalogger records checklist for quality control. - Reviewing and overseeing all export processes, including packing lists, packaging, and shipping. - Receiving and managing promotional materials from suppliers. - Preparing destruction lists for expired finished products. Qualifications: - Diploma or High Institute degree. - Proficient in English language and computer skills. - 5-6 years of experience in a related warehouse management position. If you meet the qualifications and have the necessary experience, we invite you to apply for the Warehouse Supervisor position. Please submit your resume, along with any relevant certifications or references.

Storekeeper

Job Title: Storekeeper Experience Needed: - 2-5 years of relevant experience. Preferred Background: - Experience in a hospital setting is preferred. Responsibilities: - Efficiently manage and organize inventory. - Receive, inspect, and record deliveries. - Maintain accurate records of stock levels and transactions. - Coordinate with various departments to fulfill material requests. - Ensure proper storage and handling of items. - Implement inventory control measures to prevent losses and discrepancies. Qualifications: - Proven experience as a Storekeeper. - Familiarity with inventory management systems. - Strong organizational and time-management skills. - Attention to detail and accuracy. - Effective communication and interpersonal skills.

Job Title: German Teacher Role Description: As a German Teacher based in Alexandria, you will play a pivotal role in shaping the educational experience for students. This on-site position entails the following responsibilities: - Lesson Preparation and Delivery: - Prepare and deliver engaging German lessons to students. - Assess student progress through various evaluation methods. - Record Maintenance: - Maintain accurate records of student attendance, behavior, and academic performance. - Adaptability: - Adapt teaching methods and materials to cater to the individual needs of students. - Lesson Planning: - Create and implement effective lesson plans to foster a conducive learning environment. Qualifications: - Experience: - Proven experience in German teaching, education, tutoring, and training. - Preferably experienced in teaching German to students in a school setting. - Communication Skills: - Strong verbal and written communication skills in both English and German. - Education: - Bachelor's degree in German Language, Education, or a relevant field. - Certification: - Teaching certification is preferred. - Technology: - Familiarity with online learning platforms is an advantage. - Residency: - Resident of Alexandria. This role requires a dynamic individual with a passion for teaching German, a commitment to student success, and the ability to adapt to diverse learning needs. If you meet these qualifications and are excited about contributing to the educational journey of students, we encourage you to apply.

German Language Teacher

Job Title: Call Centre Agent Requirements: 1. Excellent command of the English language (spoken and written). 2. Knowledge of customer service principles and practices. 3. Computer skills (ICDL certificate is preferred). 4. Some experience in a call center or customer service environment is preferable. 5. Good data entry and typing skills. If you meet the above requirements and are interested in the position, please send your updated resume to the provided email address or follow the application process mentioned in the job posting.

Call Centre Agent

logo for Talentpoint.png

Job Title: Call Center Representative Main Job Responsibilities: - Handle all incoming/outgoing calls of the call center. - Provide follow-up, occasional campaigns, and call backs blended with normal inbound calls. - Provide the best possible service to customers to achieve the highest level of customer satisfaction and retention. - Handle and solve all inquiries, requests, and complaints received by email or phone. - Communicate with other departments for all relevant customer inquiries if applicable. - Provide proper information to customers with a complete and comprehensive understanding of company products and services. - Fully understand and adhere to company policies and procedures that generate professional credibility and trust. - Respect and apply company vision, mission, and core values. - Fully understand both individual and company objectives and work on achieving them effectively and efficiently. - Use available methods and tools to develop own skills. - Use the available tools and systems to provide the correct information to customers (SOP, Manuals, Applications, Intranet, trainings, and coaching sessions, etc.). - Keep up-to-date with all the services and products provided by the company. - Resolve all customer complaints, requests, and inquiries within the pre-determined SLA’s. - Escalate problems, report suspected fraud, and provide relevant feedback to the right channels. Job Specifications: - Bachelor's degree from a reputable university, English Section. - Age between 21 and 28 years old. - English Proficiency is a must. - Very good computer skills. Required Skills: - Customer-oriented. - Strong communication skills. - Business etiquette. - Team Player. - Stress Management &amp; Time Management.

Call Center Rep

162.png

Job Title: Reservation Agent - Dealing with clients and interacting with them via various channels: phone, chat, email, etc. - Handling incoming/outgoing packages from A to Z, including accommodation, visa, tours, etc. - Experience in Contract Managing and Reservation issues. - Developing Internal and External tours. - Arranging Tailor-Made/Fixed, Inbound/Outbound Packages. - Handling sudden circumstances of clients. - Managing relations with suppliers. - Dealing with offline suppliers. - Creating special packages for corporate clients. - Saving the best prices for sales agents. - Organizing VIP group requests. Job Requirements: - Previous experience in Tourism is a MUST. - Excellent English (Writing &amp; Speaking). - Experience: 2-5 years in tourism (Outbound/Inbound) reservation. - Geographical Knowledge is preferred. - Excellent user of Microsoft Office. - Excellent Knowledge of Key Suppliers worldwide (Online/offline) systems. - Excellent communication skills. - Sales skills. - Customer service skills. - Ability to work under pressure. - Ability to negotiate with suppliers for the best deals. - Works well independently or in a team. - Handling customers, searching quickly for effective ways to help. - Excellent communication and presentation capabilities. - Willing to start immediately.

Reservation Agent (Outgoing/Incoming)

Job Title: Trainer Join a Talented Team that believes in Delivering Quality Programs and Adding Value to people, companies, and society. Requirements: 1. You have a minimum of TWO years experience in any field. 2. You are willing to learn and take training that introduces you to CBS training quality standards. 3. Eager to learn &amp; obtain international certificates. 4. Believe in going the extra mile for a client. 5. Love brainstorming creative and innovative ideas. 6. Able to travel outside Alexandria, and outside Egypt. 7. You want to have a career you love, not just a job. Frequently Asked Questions: 1. Will I be a part-time or full-time trainer? - We are seeking both part-time trainers and full-time trainers. 2. What will I train? - At CBS, we provide various training programs based on interaction and implementation, aiding participants in gaining skills in class. This includes all types of training such as time management, leadership, emotional intelligence, etc., and more specialized training in Marketing, Sales, HR, and Customer Care. If your field of specialty is any of the mentioned fields, you are eligible to apply. 3. What is the salary? - As a trainer, you are paid per hour, which is negotiated based on your experience and abilities. 4. What training will I receive? - After an assessment test, you will receive a minimum of 40 hours of TOT (Training of Trainer) by our team specialists to ensure your training skills and techniques adhere to our quality standards. 5. How much will I pay for the TOT? - Nothing, but you will sign a commitment contract with CBS.

Trainer

Job Title: Sales Assistant Overview of the Role: As a Retail Sales Assistant at Toys "R" Us, your primary responsibility is to play a crucial role in enhancing the customer experience and driving sales within the dynamic retail environment. The focus is on creating a welcoming and enjoyable shopping atmosphere for customers, aligning with Toys "R" Us' commitment to providing the best selection of toys and related products. What You Will Do: - Warmly greet and engage customers upon their arrival. - Conduct consultations with customers to comprehensively understand their preferences and requirements regarding merchandise. - Demonstrate and articulate product features, helping customers make informed decisions by suggesting suitable options based on their needs. - Address customer inquiries regarding merchandise, providing clear and accurate information. - Assist customers in the decision-making process, offering guidance and support to enhance their shopping experience. - Efficiently retrieve merchandise from various locations, including the sales floor, stockroom, or other inventory areas; facilitate special orders as needed. - Utilize the store's point-of-sale system to process customer payments accurately and efficiently. - Manage returns and exchanges, ensuring a seamless and customer-friendly process. - Take on additional responsibilities and tasks as assigned, contributing to the overall efficiency and success of the retail operation. Required Skills to Be Successful: - Exceptional verbal communication skills, fostering effective interaction with customers. - Demonstrated excellence in active listening, ensuring a thorough understanding of customer preferences and concerns. - Proficient in sales techniques and possesses outstanding customer service skills. - In-depth knowledge of the merchandise available for sale, enabling informed assistance and guidance. - Proven ability to anticipate and meet customer needs through insightful recommendations. - Adept at recommending suitable merchandise based on customer requirements and preferences. - Capable of operating the store's point-of-sale system or quickly acquiring proficiency through learning initiatives. What Equips You for the Role: - High school diploma or equivalent preferred. - Previous retail experience preferred.

Jobs by Location

Popular Searches

Jobs Found

Displaying -

Stay Updated

Quick Links

Company

Support