Guest Services Supervisor

Job Title: Guest Services Supervisor

A Guest Services Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services, and promotion of in-house activities.

RESPONSIBILITIES:

As a Guest Services Supervisor, you will be responsible for the following tasks:

- Supervise Front Desk operations during your assigned shift to a consistently high standard.
- Ensure your shift team has current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events.
- Advise your shift team of any special events or VIP Guests in the hotel that day.
- Monitor the appearance, standards, and performance of Team Members with an emphasis on training and teamwork.
- Maximize sales revenues through up-selling and marketing programs.
- Manage Guest requests, inquiries, and complaints promptly and completely.
- Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service.

QUALIFICATIONS AND EXPERIENCE:

To successfully fill this role, you should have:

- Front Office experience in the hotel, leisure, and/or retail sector.
- Strong commercial/business awareness and demonstration of sales capabilities.
- Calm, organized work ethic with the ability to prioritize and meet deadlines.
- Excellent supervisory, interpersonal, and communication skills.
- A passion for delivering exceptional levels of Guest service.

ADVANTAGEOUS CAPABILITIES:

It would be advantageous in this position for you to demonstrate:

- A relevant supervisory/management certificate/diploma or degree.