Villa Host

Job Title: Villa Host

Company Overview:

Anantara is a premier luxury hospitality brand dedicated to curating exceptional experiences for modern travelers. We connect guests with genuine places, people, and stories, offering heartfelt hospitality in the world's most captivating destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts, and lush jungles, Anantara invites guests to embark on journeys rich in discovery.

Job Description:

As a Villa Host, your primary responsibility is to ensure the utmost satisfaction of our guests by delivering highly personalized, efficient, and responsive service. You will excel in attention to detail and anticipate the needs of our guests, maximizing their experience during their stay. Taking ownership and leadership of assigned villas, you will supervise, direct, and assist to ensure cleanliness and maintenance standards are met. The Villa Host plays a crucial role in upholding our commitment to delivering the highest professional standards of service.

Responsibilities:

- Maximize guest satisfaction by delivering personalized and attentive service.
- Supervise, direct, and assist with the cleanliness and maintenance of guest villas.
- Anticipate guest needs and proactively address them.
- Take ownership and leadership of assigned villas.
- Uphold and exceed established service standards.
- Maintain clear and effective communication with guests and colleagues.
- Demonstrate strong decision-making abilities to resolve guest concerns effectively.
- Ensure compliance with all company policies and procedures.

Qualifications:

- Excellent communication skills, both verbal and written.
- Fluency in English; proficiency in additional languages is advantageous.
- Minimum of 1 year of experience as a Butler/Villa Host, preferably in a similar quality hotel.
- Friendly, outgoing demeanor with a proactive and resourceful approach.
- Ability to work independently while maintaining a high level of professionalism.
- Strong decision-making abilities and problem-solving skills.