Spa Assistant Manager Dubai Job

Company Description

Anantara is synonymous with luxury hospitality, offering modern travelers unparalleled experiences that connect them with genuine places, people, and stories. Whether it's pristine islands, tropical beaches, cosmopolitan cities, tranquil deserts, or lush jungles, Anantara welcomes guests to embark on journeys rich in discovery.

Job Description

As the Spa Assistant Manager, your primary goal is to drive sustainable growth by analyzing business performance and fostering closer working relationships. You will align Spa & Wellness operational practices with hotel properties, business partners, guests, and team members. Your responsibilities include:

- Communicating with the team to identify areas for improvement and implementing a continuous improvement program.
- Ensuring all team members understand their responsibilities and job descriptions accurately.
- Submitting accurate and concise reports to Operations and relevant stakeholders.
- Providing a clear understanding of spa costs and expenses to the team.
- Conducting disciplinary actions when necessary and tracking violations of policies and procedures.
- Holding weekly meetings with team members to address revenue issues, sales techniques, teamwork, training needs, and other concerns.
- Organizing up-selling training programs, spa promotions, and event training.
- Monitoring retail displays and spa service displays to ensure maintenance and excitement.
- Planning and creating internal spa promotion packages in collaboration with the General Manager.
- Maintaining overall quality and standards strictly.
- Evaluating and guiding spa team members to improve their skills and performance.
- Reviewing spa team member performance and documenting concerns for the General Manager.
- Maintaining good communication with Hotel General Managers and Department heads.
- Adhering to the company's policies and procedures related to fire, hygiene, health, and safety.
- Reporting for duty punctually and wearing the correct uniform.
- Establishing good relationships with guests and team members.
- Ensuring cleanliness and hygiene in work areas.

Qualifications

- Bachelor's Degree in a related field.
- Five years of experience in a similar role in a multicultural team.
- Solid knowledge of spoken and written English.
- In-depth knowledge of wellness trends and programming, presentation skills, international experience, and capacity optimization techniques.
- Comfortable with flexible working hours.
- Experience in remote and luxury resort settings.
- Strong track record for revenue generation.
- Experience with Wellness and Aesthetic Spas.
- Innovative mindset.
- Strong skills in training team members.